Sean Gray Email and Phone Number

Transitioned from Zephr to Zuora (Zephr was acquired by Zuora)

I joined Howsy to focus on reducing operational cost and providing value to Landlords and renters by providing self-service tools, so customers could perform tasks which would usually been handled by Customer Service and Back Office teams.During my tenure at Howsy, I have become the Lead Product Manager responsible for expanding the Product team as we move into new territories and launch new products & Services.

A member of the core Product Team, working as an API and CMS Product Manager for Video on Demand technologies.Product Owner as part of a Scrum Team, practising Agile Methodologies. * Driving mid-long product strategy in line with core business goals and objectives* Assisting with Pre-sales and marketing activities with product demos, SOW generation, conferences etc.* Regular Product Showcases within the company to show off and gain internal feedback around new features* Defining product new Epics, Features, JTBD and User Stories and acceptance criteria* Commissioning and conducting qualitative user insights analysis and prototype testing with power users * Conducting market and competitor analysis

A member of the Global Product Team working as a Product Manager for new technologies in Debt Collection and Collateral ManagementManaging a team of business analysts to develop and refine product requirementsProduct Owner as part of a Scrum Team, practicing Agile Methodologies. Development of pricing models.Leading delivery of products from conception through market availability and BAU. Leading multi-region, multi-talent internal communications regarding new product lines.Facilitating sales demos and presentations on client site and using tools such as Cisco Webex and GoTo Meeting. Development of sales aids, including demo scripts, product overviews, feature overviews and product story boards. Reviewing and managing content for E-Learning and classroom based training materials.

Handle complaints set by FCA guidelines and to TCF principlesUnderstanding the Issuing sector of the Credit Card IndustryLiaison with Blue Chip clients to ensure service level agreements are adhered toWorking with Credit Referencing Agencies and Financial Ombudsman Service

Liaison with potential customers to generate product need.Building strong rapport with customers and clients.Having strong product knowledge across multiple campaigns to ensure customers are not misled.Hitting sales targets on a daily basis.Understanding the needs and criteria of all clients to create a strong working partnership.

Developing strong client and supplier relationships to ensure projects are delivered to the SLA.Development of E-Learning content and materials.Managing Social Media accounts.Writing Copy for marketing materials.Generating monthly reports for clients and students on the performance of ongoing projects.Ensuring a good understanding of ABPI and EFPIA principles.Organisation and management of personal development meetings. Training small teams on specialist software.Research and development of various projects.