Sean Gregson-Hershner Email & Phone Number

・Manage and update a multilingual help center and macro database in ten languages, keeping content accurate and up to date with feature changes, regional policy differences, and global policies.・Work with an international team across different time zones through an online messaging platform (Slack) to make sure help center and macro updates are rolled out.

・Respond to customer emails in English and Spanish for over 50 countries, resolving inquiries and managing elevated complaints to ensure satisfaction.・Develop and implement marketing campaigns targeting Latin America and global audiences, collaborating closely with the Brazil marketing leader.・Oversee all Spanish translations for the customer support.

・Provide individual English instruction to adult learners worldwide, addressing diverse needs such as conversation practice, professional development, exam preparation, and essay composition.

Alajuela, Costa Rica

・Directed a team of 5-10 staff in cultivating, harvesting, and selling coffee berries to a local cooperative, ensuring high-quality yields and efficient operations.・Supervised the construction and rental of a house, with plans for expansion into additional cabins to support long-term growth and revenue generation.・Designing and implementing a permaculture.

Oaxaca De Juarez, México

・Managed end-to-end production and distribution, from sourcing wholesale ingredients to placing products in local health stores and coffee shops.・Worked with a designer and marketing professionals to strengthen brand identity and optimize promotional efforts.・Developed and crafted chocolate bonbons with natural, healthy fillings, ensuring quality and.

Tehuacan, México

・Taught English and Morphology to secondary and high school students, leading engaging lessons for groups of 5 to 25 students aligned with the International Baccalaureate curriculum.・Incorporated creative approaches, such as global events, material they were learning in their science classes and singing songs with relevant grammar while I accompanied on my.

Washington DC

・Organized nine-day programs for 80-100 high school students worldwide, focusing on forensic science and leadership.・Managed all aspects including programming, coordinating, budgeting, hiring, and training.・Maintained relationships with field experts and directors of forensic science institutes such as FBI Headquarters, Quantico, Bureau of ATF, and.

Washington, DC

・Created and managed 8-12 crime scene simulations for 10-12 groups of high school students (60 students per session), providing hands-on experience in various forensic science careers and their day-to-day responsibilities.・Taught and managed a staff of 10 to execute various roles needed to accomplish the simulation from crime scene to court hearing..