Environments: ServiceNow Jakarta, ServiceNow MadridGathered requirements for the migration between two platforms, BMC Remedy to ServiceNow JakartaCreated Multiple complex Order Guides and Catalog Items for use in Service Portal.Created Live feed Integration between LDAP and ServiceNow to import User and Support Group DataCreated Business Rules, UI Policies and Scripts to support LDAP integrationCreated Integration between IIQ and ServiceNow.Created custom pattern to be used for Service Mapping Hospital ApplicationsGathered Requirements and customized application per User requirements. Created new Email rules for the creation and update of Incident and Change tickets

BMC/Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.6-8.1, Remedy ARS 7.6-8.1 CMDB 2.xDesigned AD Integration and built custom workflow to bring in and update People Records in AR System. Built custom workflow to update custom and OOB fields with data from old system. Installation of BMC products and partner products – Business Objects 4.1, BSM 8100 Analytics, BMC Dashboards for BSM 7702, Jaspersoft, Smart IT. Configured these Products to Integrate with AR System 8.xCustomizations for Incident and Work Order Modules. Modified Process Flow bar as well as Integration forms.Worked with Integrations for Sailpoint and BEM, provided mappings for the same. Reviewed workflow and logs and assisted with trouble shooting.Migrating Recon and AIE jobs from 7603 to 8.1Created Processes for the Migration of workflow/data between Environments, Coding standards, Testing Standards and process for all enhancement requests whether to customize or to use existing Out of the Box featuresCreated and executed SQL Queries and Procedures and processes for testing and migrating the same.Training junior members on basics of coding in AR System as well as Advanced coding techniques in AR System.Assisted with Help Desk ticket queue.

BMC/Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.6, Remedy ARS 7.6 CMDB 2.xDesigned and created custom SLAs and SVTs for the Incident Management Console and migrated same to Production Environment. Some of these SLAs were built using keywords and had custom Email messages attached.Designed and built custom Change Management Approval process for the Change Management Application.Fixed Change Management bugs.Updated AIE data mappings to include new fields in mappings. Normalized data so that field values would be consistent throughout the CMDB as data from source was manually entered.Built new AD connection and cross referenced Person ID from remedy to corresponding field in AD.

BMC/Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.6/8.0, Remedy ARS 7.6/8.0, CMDB 2.xDesigned and created new workflow for EMP application to ITSM 7.6/8.0 modules, created custom application for notification distribution purposes in the lower environments and Plugins that integrated with the Email Application.• Created new AI jobs to replace AIE jobs. Connected to SQL DB's, ADDM and Flatfiles.• Created Web Services and workflow to Integrate Change Calendar with Change Management.• Troubleshoot and resolve Email Engine Problems after Upgrade.• Created AIE Jobs and Data mappings for multiple sources.• Created Reconciliation Jobs for Multiple Data Sets to be merged into the Gold Dataset.• Migrated AIE and Reconciliation jobs through multiple Environments.• Created Custom code for SLAM. Added the ability to Bulk relate Contracts to CI’s.• Created Custom code on Change Management Application to Bulk update CI’s in the CMDB.• Created new workflow for CMDB to update View/Access permissions of a Device on the fly depending on the User trying to access the device.• Created new Notifications for Contract Expiration and Contract Notifications.• Added the ability to add multiple Carriers for a CIU. Also added the functionality to add Multiple CIU’s to a single Service CI. Each CIU was independent of the other.• Migrated CMDB data through the environments using the CMDB Driver.

BMC/Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.6, Remedy ARS 7.6, CMDB 2.xDesigned and created workflow for Email Integration with Incident Management.Designed and created workflow for a People Integration between AR System and People Soft.Assisted Project Manager with the design, requirements and estimates for all of the above.

BMC/Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.5, Remedy ARS 7.5, CMDB 2.xDesigned and created workflow for EMP application to ITSM 7.5 modules - Incident, Problem, Change, Task,Work Order.Created Web Services and workflow to Integrate SMARTS with Incident Management.Created workflow to integrate with Work Orders and HP ORCHESTRA.Created Remedy workflow for custom application “Champagne”, which integrated with Change Management and allowed the user to view, modify and Approve CRQs via Blackberry phone.Assisted Project Manager with the design, requirements and estimates for all of the above.

Remedy ITSM suite (Service Desk/Incident/Problem/Change/Asset Management 7.1, Remedy ARS 7.1, CMDB 2.x• Installed and configured AR System 7.1, and ITSM on Windows and Linux platforms with Oracle database 10g.Created documentation for the above and trained NYC H+H employees.Imported all Data for NYCHHC and Installed connectors for EIE/AIECreated complex Reconciliation jobs to integrate with the CMDB.

Remedy ITSM suite (Incident/Problem/Change/Asset Management 7.x, Remedy ARS 7.x, Windows 2005, SQL server 2005, CMDB 2.0Created Go-Live plan. Installed Applications and configuredCreated Application customization's per customer requirementsAssisted Dukes Help Desk with fixes for defects.

Remedy ITSM suite (Incident/Problem/Change/Asset Management 7.x, Remedy ARS 7.x, Windows 2005, SQL server 2005, CMDB 2.0Installed EIE and connectors and created data mappings for same.Created complex recon jobs.Assisted customer in completing Foundation Data Templates and Imported Foundation data. Created documentation for the above as well as knowledge transfer to the customer.Created Web Services to integrate with Incident Management Module.Assisted with Marimba defects.Customized Incident, Problem, CMDB and Change Modules.

Remedy ARS 6.x, UNIX, Sybase, Windows 2000, Oracle 9i, SQL server, CMDB 1.2Created documentation and completed with install of French language along with English language install. Integrated both languages.Located and fixed out of box defects.Gathered Requirements for Customization'sCompleted above platform customization's

Remedy ITSM suite (Incident/Problem/Change/Asset Management 7.x, Remedy ARS 7.x, Windows 2005, SQL server 2005, CMDB 2.0Installed EIE connectors and created mappings and rules to bring data into CMDB.Created LDAP Integration to bring Users into system from AD and also for cross reference password authorization with current system.Created Custom Remedy application to be used by Emory’s Medical staff. This was a standalone, password protected application used to contain and access secure patient information.

Remedy ARS 6.x, UNIX, Sybase, Windows 2000, Oracle 9i, SQL server, CMDB 1.2Created Integration between HEAT system and BMC RemedyTransferred open tickets from Heat System to Remedy System including all related work logs and relationships for Incidents, Changes and Problems.

Remedy ITSM suite (Incident/Problem/Change/Asset Management 7.x, Remedy ARS 7.x, Windows 2005, SQL server 2005, CMDB 2.0Trained Customer in Completing Foundation Data spreadsheets. Imported the same into Remedy.Created Mappings and rules to integrate external data-source with CMDB.Imported data from external datasources into CMDBReconciled Data into CMDB by means of using complex rules.Customized Asset Management Application per Customer Requirements.

Remedy DeveloperMet with Customer, gathered requirements to be used with external Reporting ApplicationsCreated integration between Crystal Reports Application and BMC Remedy ApplicationCreated Crystal Reports per Customer requirements.