Department of Corporate Client Services• Provided liaison support between Information Services and Human Resources, Finance, Patient Experience, and Philanthropy business units.• Supported and consulted partners on the IS project request intake, governance process & ITSM status map.• Created business assessment documents to support project requests for IS leadership review.• Facilitated requirement gathering sessions in order to capture client needs in a clear and organized format.• Produced current and future state workflows.• Managed project records and journal entries within ITSM platform.• Implemented SmartErgo software across the enterprise.• Supported transitional processes and workflows for new work from home practices due to Covid-19.

Department of Corporate Client Services• Produced Business Requirement Documents for new project requests. • Developed current and future state diagrams to illustrate business scenarios and validate accuracy. • Provided ITSM platform data analytics and reporting.• Completed assessments for projects within the intake process. Scheduling and hosting meetings to capture impacted IS teams, estimated support hours, and meeting notes.• Supported yearlong problem management incident for gMed software at Mid-Peninsula Endoscopy Center. Hosting weekly calls, service request tracking, documenting meeting notes and action items.

Department of IT Project Management Office• Supported over 300 hundred projects within IS portfolio to increase quality assurance and data integrity. • Resolved ticket routing categorization discrepancies in the ITSM tool.• Updated ticket routing categorizations within ITSM tool.• Ran weekly QA reports and supported Project Managers to resolve flagged QA items.• Supported Project Managers with progressing plans and troubleshooting issues.• Maintained 22 annual MS Project files to support time tracking within the organization.• Supported migration of active projects in MS Project Server to new ITSM tool. • Presented monthly executive report package summary analysis with documentation to IS directors.

Department of IT Project Management Office• Primary OLAP Cube custom report creator for MS Project Server data in Project Management Office. • Designed, developed and implemented an automated report that replaced two manual reports which originally took 20 hours a week to produce. This new report increased data integrity by utilizing dynamic data.• Presented on reports and provided summaries of data analysis and key elements of focus for Managers and Directors. • Consolidated over 50 reports into one standard automated reporting package solution for Technical Services and Application Services teams.

Project Coordinator for Informations Services - Technical Services Project Management department. Reporting Writer, Analyst and Project Mangement.

Project Coordinator for the Value Management Office of Corporate Client Services. Financial Analysis and Reporting. Project Management.

Technology Services and Account Manager for 900+ accounts from small and mid-sized companies to international corporations. Exceeded sales quota of 9 Million in Revenue. Responsible for building customer relationships and obtaining a core understanding of their business. Provided IT consulting and recommended applicable service agreements.

Lead Manager for east coast and west coast IT commercial sales teams. Responsible for analyzing and enhancing the number of sales opportunities driven to closure for both teams. Organized the results of my teams weekly sales data into summarized reports and would present those results during weekly meetings. Promoted sales opportunities and new marketing campaigns.