Currently working as a full time employee at Prime Therapeutics HQ. I am part of a highly skilled team working as a Field Ops Tech, delivering deskside and remote IT support in Minnesota and in other states with Prime presence.Previously worked with Unisys Corp. at Imation World Headquarters in Oakdale MN. Provided IT technical support to approx. 500 on site users, as well as users offsite in other US states, Canada, Japan, and Australia. Under Unisys, I also supported Ameriprise Financial in Minneapolis MN, as part of a larger team supporting 6000+ users.I also take on longer term IT projects, working with team members on site as well as offshore, and travel to complete certain projects where a more hands on approach is needed.I have 20+ years of experience in customer facing IT service and support, serving consumer, corporate and government environments. Helping others solve computer issues, and adding to my knowledge daily is truly something I look forward to, and makes coming to 'work'​ easy.Specialties:• Install, configure, and troubleshoot desktop PC's, laptops, servers, and many other computer related hardware components with a high degree of competence.• Microsoft Windows 7, 8, 10 and previous versions. • Lotus Notes Client & Domino Server administration• Active Directory• File and permission management• System Center Configuration Manager (SCCM)• Symantec & McAfee encryption administration• McAfee ePolicy Orchestrator• RSA SerurID Administration on Auth Manager/Ace Server• VPN Configuration; Cisco AnyConnect, Juniper Networks• Web & graphic design using responsive bootstrap frameworks and PhotoshopWell established, strong customer service and communication skills.