Sean Kidd

Sean Kidd Email and Phone Number

IT Professional | Tier 1 Support Specialist | Proven Expert in Troubleshooting & Asset Management | Dedicated to Enhancing User Experience @ Gerresheimer
dusseldorf, nordrhein-westfalen, germany
Sean Kidd's Location
Fayetteville, Georgia, United States, United States
About Sean Kidd

Results-driven IT professional with over six years of experience in customer service and IT support. Highly motivated and dependable individual with expertise in various technologies, including AWS, Microsoft Office, Linux, and iOS. Proven track record of delivering technical support and troubleshooting with a focus on exceptional customer service. Demonstrated ability to handle complex technical issues and provide effective solutions. Seeking an opportunity to leverage my skills and experience in the IT industry

Sean Kidd's Current Company Details
Gerresheimer

Gerresheimer

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IT Professional | Tier 1 Support Specialist | Proven Expert in Troubleshooting & Asset Management | Dedicated to Enhancing User Experience
dusseldorf, nordrhein-westfalen, germany
Website:
gerresheimer.com
Employees:
1530
Sean Kidd Work Experience Details
  • Gerresheimer
    Junior System Administrator
    Gerresheimer Apr 2024 - Present
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  • Prologic Its
    It Technician- Tier 1 Support
    Prologic Its Aug 2022 - Present
    - Investigate and troubleshoot software and hardware issues for over 300 students and 100staff members.- Utilize incident IQ, Active Directory, and Excel for asset management and device inventorytracking.- Deliver training and mentorship to technical support teammates on the latest hardware andsoftware releases.- Diagnose and resolve technical problems related to operating systems, applications,networking, and peripherals for both students and staff.- Collaborate with team members to escalate complex issues and document process andprocedural changes.- Provide excellent customer service to staff and students, ensuring their satisfaction andtimely issue resolution.
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  • Elavon, Inc.
    Technical Support Internship
    Elavon, Inc. Aug 2021 - Jul 2022
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  • At&T
    It Customer Support Specialist I
    At&T Feb 2021 - Jul 2022
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Sean Kidd Education Details

Frequently Asked Questions about Sean Kidd

What company does Sean Kidd work for?

Sean Kidd works for Gerresheimer

What is Sean Kidd's role at the current company?

Sean Kidd's current role is IT Professional | Tier 1 Support Specialist | Proven Expert in Troubleshooting & Asset Management | Dedicated to Enhancing User Experience.

What schools did Sean Kidd attend?

Sean Kidd attended Atlanta Metropolitan State College (Official), Year Up, Lovejoy High School.

Who are Sean Kidd's colleagues?

Sean Kidd's colleagues are Varun Sharma, Paul Christenberry, Dejan Peshevski, Asimananda Swain, Thomas Lungwitz, Joyce Tavares, Franklin Matheus Alves Ribeiro.

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