Sean Kirkpatrick Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

Planning & executing customized travel itinerates.Advising on best prices & best routing.Advising client specific policy restrictions.Sharing knowledge with traveller’s about new products/ policies.Tailoring travel packages. Handling high value business trips.Organizing business event travel for over 100 employees.Providing second level support for the concur online travel portal.Working with a variety of different vendors (airlines, car hire & hotels). Hitting targets outlined by the management team Cross selling productsHelping other teams with their clients first few weeks with GBT. Making sure they get the best possible transition and service from the offTraining new staff members Helping colleagues with complex itinerariesServing clients via phone, email and direct messaging or chat functionsHelp with projects that benefit the team

Brighton, England, United Kingdom

My role includes but is not limited to:• Planning & executing customized travel experiences.• Assisting cardmembers to use exclusive benefits.• Sharing knowledge with customers about new products.• Tailoring travel packages.• Working with the lifestyle team to organize events for customers. • Providing second level support for the American Express online travel portal.• Working with a variety of different vendors (airlines, car hire & hotels). • Partnering and supporting different departments to promote new initiatives. • Liaising with business stakeholders. • Hitting targets outlined by the management team• Cross selling products

Brighton, England, United Kingdom

My role as General Manager included but was not limited to:• Responsible for 30 part time and full-time staff; authorising holidays; conducting regular 1-2-1’s; ensuring that staff members areconducting their duties.• Recruiting & dismissals • Marketing – promoting the pub on social media platforms• Organising events; pub quizzes; food nights; live bands. • Co-ordinated the pub refurbishment• Handling complex complaints• Handling large amounts of cash• Training staff• Making and maintain relationships/building rapport with customers• Setting financial targets for the business

Brighton, England, United Kingdom

I was promoted to Assistant Manager within 5 months. Some of my responsibilities were to be:• Responsible for 21 part time and full-time staff; authorising holidays; conducting regular 1-2-1’s; ensuring that staff members areconducting their duties.• Recruiting & dismissals.• Opening & closing.• Ordering stock and conducting stock checks.• Promoting the pub via social media and creating events such as quizzes.• Setting financial targets.• Running the day-to-day business.

Liverpool, England, United Kingdom

My role at HSBC included:• Face to face customer engagement.• Working on a variety of different projects including a new student campaign initiative; late night branch openings; managing events.• Responsible for conducting daily stand-ups.• Working on high profile projects with the area directors.• Organizing area roadshows.• Presenting to large audiences. • Implementing new products• Writing operational documentation