Sean Krause Email & Phone Number

Richardson, TX

• Primary support for the NEC Phone and related systems across 3 sites.o Supported 60 ACD users in 3 offices as well as remotely using softphoneso Provided reports and Real-time statistics to Call center Managers using.
• Moves/Adds/Changes on FreePBX Phone Systems in Canada and Mexico.
• Assisted users with Lync 2010 and later Skype for Business 2013 for chat, phone calls, and conferences.
• Worked closely with our Systems Architect and Senior Network Administrator to periodically refresh hardware and software in our remote sites of New Jersey, Illinois, Canada, Mexico, and Brazil
• Assisted in the integration of 2 acquisitions which required restructuring.
• Supported multiple Engineering Labs that required local and remote connectivity.

Richardson, TX

• User account creation, deletion, and changes for AD and Phone related systems
• Managed Printers, Backups, AV Equipment, Laptops, Desktops, Engineering Labs
• Assisted Admins in remote management of network equipment and servers at my site.
• Desktop PC support for 100+ users as well as remotes in the US, Canada, Mexico, Brazil, and China.
• Reported remotely to management in California. Worked independently with little need for oversight.

Garland, TX

• Maintained a work at home project with 60 users connecting via ISDN lines. Created and supported an image template and in several cases traveled to the technician’s dwellings to ensure connectivity.
• Took on the tasks of a Domain Administrator on 5 separate domains, including domain tape backups, account maintenance, and 24 hour on-call support of pre-existing servers and domains.
• Build-out of NT 4.0 and Windows 2000 servers.
• Handled the development and implementation of new image templates Rolled out new vendor projects from the ground up handling increased headcounts of 300 people.
• Developed the Ghost Image process including the use of the Console for remote reimaging and reconfiguration. Also the integration of other tools such as MMC Group Policy snap-in, Poledit, and IEAK to produce.
• Handled trouble-shooting duties for my customers by dealing with network issues between the desktop and access switches.

Garland, TX

• Interfaced on a daily basis with front-line support engineers to help them improve both their technical skills and their customer service skills. This required dealing with both internal employees and their external.
• Provided technical support to front line engineers when their personal productivity machines were having problems. As an escalation engineer, I was responsible for supporting the Windows 98 Lab.

Garland, TX

• Provide telephone based technical support to external customers using the Windows 98 operating system. This included the technical portions of the calls as well as documentation of the call and meeting very specific.

Computer Specialist Iii Certificate, Windows And Netware

Activities and Societies: This course focused on Server management for Windows and NetWare Systems.

General Studies

General Studies and some Business Management courses.