Passionate and results-driven leader with a proven track record in orchestrating strategic initiatives and fostering high-performance teams. As a seasoned professional, I've had the privilege of partnering with executive leadership to drive the success of OtherLevels in the competitive US market.My leadership journey includes steering a dynamic US team, building a collaborative work culture, and ensuring the retention and referenceability of our valued clients. I take pride in providing monthly updates and reports on operational performance, constantly working to enhance the client portfolio's health.A global collaborator, I've seamlessly worked with counterparts in EMEA and Australia, sharing best practices and visionary insights. My strategic acumen extends to collaborating with Commercial and Client Success teams, where I've played a pivotal role in winning new clients and elevating the user experience on the OtherLevels platform.One of my key strengths lies in conceiving and implementing multiple projects that directly contributed to client acquisition success and elevated the overall user experience. I am committed to driving innovation within the organization, adapting to emerging technologies and industry trends, all while ensuring strict adherence to regulatory compliance and financial health.In the ever-evolving landscape of technology, I am dedicated to leading transformative initiatives that not only meet but exceed business objectives. Let's connect and explore how my skills and experiences can contribute to the success of your organization.
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FounderBlimpboardWilmington, De, Us -
Director, Us OperationsOtherlevels Jan 2022 - PresentUnited StatesPartnered with the CEO and Commercial Director to develop and execute strategic plans, achieving company goals and objectives in the US market.Built a high-performing US team, fostering a collaborative work culture that increased team morale and productivity.Fostered a culture of innovation within the company to adapt to emerging technologies and industry trends.Ensured company operations and product adherence to US market regulations, data privacy laws, and compliance requirements.Spearheaded the design and implementation of multiple projects that significantly contributed to winning new clients and enhancing the overall user experience for our customer base. -
Technical Integration ManagerOtherlevels Sep 2017 - Jan 2022Philadelphia, PennsylvaniaPioneered the overhaul of database warehouse architecture and procedures, optimizing data storage and retrieval processes.Conceptualized and designed an internal analytics dashboard, enabling our team to gain real-time insights into clients' performance metrics and contract statuses.Spearheaded the creation of a dynamic Tableau-based client reporting dashboard, offering clients an intuitive and visually appealing interface to gauge and celebrate their marketing successes.Developed and executed comprehensive integration plans for new clients.Managed relationships with clients' third-party vendors and technology partners to ensure the successful integration of our solutions into their existing infrastructure.Provided training and support documentation for end-users and technical teams.Implemented continuous improvement initiatives to optimize integration processes and enhance overall system performance. -
Implementation ManagerComputer Software, Inc. (Csi) Aug 2015 - Sep 2017Chalfont, PaProvide Technical Support to clients for Proprietary SoftwareDevelop and Implement HTML/PHP Reports and DocumentsPerform Quality Assurance on Product features and updatesDeveloped a Help Desk Knowledge Base -
Senior Smartstop TechnicianMylan Jul 2014 - Aug 2015End-User Computer Setup and Troubleshooting:Orchestrated the seamless setup of computers for end-users, ensuring a smooth onboarding process.Proactively identified and troubleshooted computer problems, providing prompt resolutions and minimizing downtime.Self-Help Material Creation:Crafted comprehensive self-help materials for end-users, empowering them to independently address common technical issues and optimize their computer usage.Global Sm@rtstop Expansion:Collaborated on the establishment and launch of new Sm@rtstop locations worldwide, contributing to the global expansion and success of the initiative.Logistics Management for North American Division:Managed the end-to-end processing of all computer, monitor, and mobile phone requests for the North American division, ensuring timely and accurate fulfillment.Lync Bot Development:Innovated by developing a Lync Bot designed to autonomously address simple IT questions for end-users, streamlining the support process and enhancing user experience. -
Computer TechnicianLantek Dec 2013 - Jul 2014Greater Pittsburgh AreaSwitched computers from old domain to new domainSetup network and workstations at different locationsChanged Network Printers IP addresses for new domainMoved all clients Smartphones to the new server Showed clients how to log into VPN
Sean Lacerte Education Details
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Master Of Business Administration - Mba -
Computer And Information Systems Security/Information Assurance
Frequently Asked Questions about Sean Lacerte
What company does Sean Lacerte work for?
Sean Lacerte works for Blimpboard
What is Sean Lacerte's role at the current company?
Sean Lacerte's current role is Founder.
What schools did Sean Lacerte attend?
Sean Lacerte attended Western Governors University, Western Governors University.
Who are Sean Lacerte's colleagues?
Sean Lacerte's colleagues are Alex Barr, Victoria Rotchenkova, Anmol Mishra, Liam Abell, Breno Lamberg, David Wilden, Ambica Yadav.
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Sean McKenna
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