Create and manage users, teams, roles and service queues within Cisco CCX, Cisco Jabber, and Cisco Finesse. Isolate, troubleshoot, and resolve level 2+ telephony, videoconferencing, and voicemail issues. Assist with level 3 support as needed.

Monitor service desk calls for customer service and technical quality. Work with the training team and service desk leadership to identify areas of opportunity within our operation and with specific analysts. Responsible for maintaining established internal standards, evaluating standards and procedures for continuous improvement and developing new standards and processes as needed.

-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems-Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems-Troubleshoot first level calls as volume dictates.-All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.-Defuse confrontational calls-Perform remote dial-in connection to resolve issues-Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)-Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations-Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion-Install, modify, and repair computer hardware and software-Install computer peripherals for user

Team building and management focusing on development of sales representatives and driving to exceed sales goals in a fast-paced retail sales environment.Analysis of current sales trends within the store as well as the district and market in an effort to effectively communicate areas of opportunity. Creating excel spreadsheets to assist with analytics and communication.* Led the #1 store in 2016 for the Greater Los Angeles area.* Top 10 ASM in 2016

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experienceAttainted several top performer awards.

Assisted the head of marketing on digital marketing projects including SEO, social media, and email marketing campaigns. Assisted with the company Google Adwords programming and led the set up and management of the street team for the 2009 Van's Warped Tour.

Assisted the owner with daily office tasks as well as created and organized marketing materials. Organized and archived materials related to marketing, bookkeeping, and general venue paperwork. Assisted with scheduling and logistics for events at the venue. Created the in-house marketing video for upcoming events with Photoshop, Illustrator, and PowerPoint.

Assisted the founder and CEO with daily office tasks and helped organize and create promotional materials, merchandise, and content for multiple projects within the companies umbrella. Wrote and edited content for company social media platforms to build brand exposure and drive business to the company site.

General guest Services and ride operations for the Irvine Spectrum. Lunch and break management for guest Services representatives.

Managing warehouse inventory and supply chain for automotive accessories and auto body supplies. Front of house sales and customer support.

Supervised and trained lifeguard and aquatics department representatives. Responded to life-threatening emergencies in the park. Maintained guest relations and handled escalations that occurred on a daily basis. Observed and maintained park cleanliness and maintenance as necessary.