Global ecommerce, wine export

Start as Level II support engineer,Work with Telstra, ANZ Bank, CITEC in QLD and a couple of other clients as Enterprise Service Manager.Coordinate internal resource, fullfill customer requests, and acting as critical response manager for my clients.

A top 5 China telecom value-add-service provider, own by two public companies, belong to CITIC group (China International Trust and Investment Company), the service covers IVR, SMS, VOIP, Call-center etc. The company has 10+ years solid cooperation with All China operators in all kinds of Value-Add Service with all VAS licenses issued by Ministry of Information Industry. It has more than 30 branches and 2000 employees with revenue of over Au$ 80 million.Responsibilities: * Managed of the technical department (30 staffs) of the head office, and coordinated and integrated of technical resources at various branches throughout the country * Controlled the orientation of the company’s technical development and the construction of large projects of the company * Conducted market survey, technical feasibility study as well as project initiation and approval for new projects * Determined the proposal of the national service system platform, carrying out the investigation of the technical platform and model selection, formulating the overall system proposal and implemented management of schedule and quality * Coordinated technical resources of various branches according to their needs, and integrated the organization of various technical divisionsAchievements: * In 2006 financial year, the SMS revenue doubled, China mobile 12590-IVR revenue 10 times increased. Our system successfully handled situation and head office tech team was the best performance team in that year * Setup a national internal telecommunication network with Nortel Passports * Optimized and management the relationship with tech equipment providers * Integrated company tech resource through out the whole nation

A startup, focus on new media content developement, include SMS, MMS, Ring tone

A top 10 wireless service provider in China Mobile SMS Service in 2003 and sold to a web portal in 2005. I took charge of the technical area of the company from start up as PWC consultant to 2005 as Technical Director. The company grew to 40 staff and 5 branches in 4 years. Mezzme is the first company provided the 2-ways SMS communication service to TV & Radio program in China. We also are the only company which let the user send their picture to TV screen real-time by mobile. The highest monthly income approached Au$ 500,000.Main Projects: * Introduction and Improvement of the Interactive Television Platform * Service Data Query Management System * SMS Platform SystemResponsibilities & Achievements:Team Management * Organized the highly efficient technical team of 10 from start up * Finished system development before 2002 Chinese Spring Festival with the new tech team. That resulted in a great service launch opportunity * Tightly monitored Coding Quality and daily database performanceDevelopment * Researched and introduced the successful platform of interactive TV * Database and system architecture design * Independently programmed system to successfully support a million messages per month * Built new service modules and enriched the SMS products. This ensured our No.1 service provider position in this media * Wrote 200+ Microsoft SQL server store procedures * Database backup and restore, analysis and optimization * Successfully supported 500,000 SMS messages entry in a TV advertising hourClient Relationships * Setup interactive TV systems at Hunan Economy TV Station and South-east TV Station * Provided efficient technical support for 4 important TV-stations and 3 radio stations which were our top clients * Provided presale support for all our big clients * Prepared and presented professional technology presentations to clients

World Class Consultant Company. I worked for the MCS department which was sold to IBM in 2002.Responsibilities: * Carried out relevant research, verifying technical feasibility of the projects * Participated in formulation of functional requirements * Conducted design and development of database data structure * Participated in the integration of the system in ERP projectsAchievements: * Achieved basic knowledge of ERP system * Developed good C++ programming skills