• Assists TD employees nation-wide by providing information in regards to New Accounts, Transfers, and Registered Plans product related inquiries, while meeting performance metrics and company standard. • Delivers high-quality, concise and accurate updates when verifying, inputting, and sharing information.• Works closely with partners and colleagues to identify customer needs, offer appropriate solutions, and apply an excellence standard of client service, to provide a legendary experience.• Collaborates with necessary departments and service staff to enhance and resolve matters• Leads remote communications through emails, team meetings on Microsoft Teams and Zoom, and shadowing peers to ensure consistent information is being shared to our partners and clients.

• Provided customers with excellent customer service by offering product knowledge.• Ensured that the products are merchandised, and shelves are replenished to company standards.• Strived to reach daily and overall monthly revenue and commission targets.• Occasionally operated Point of Sales system.

• Maintains a positive, empathetic, and professional attitude towards customers at all times.• Processes transactions such as Health & Welfare enrollments, tax, and direct deposit updates.• Provides education and solve Human Resources and financial issues related to health care benefits.• Handles a high volume of customer inbound inquiries.• Creates and updates files in the database with accuracy to guarantee proper attention to detail.

• Conducted the staff in front of house and back of house to work efficiently.• Monitored financial transactions and budgets to ensure efficient operation.• Ensured that guests are greeted in a timely and courteous manner.• Assisted the management team with inventory to provide accurate results.• Resolved guest complaints according to restaurant policy in a professional manner.• Communicated in weekly management team meetings to provide and receive feedback.• Sent out daily emails regarding the sales and performance of the restaurant and employees to the management team.

• Handled reservations and phone orders • Assisted waiters by serving food and occasionally taking orders• Cleared and sets tables efficiently to accommodate more guests