Managed several projects including the yearly design of experiments for multi-variable testing to increase recruitment efficiency, Salesforce CRM upkeep and upgrades, weekly funnel reports, and ROI calculation of all recruitment sources. Provided weekly, monthly, and ad-hoc data to stakeholders across campus tailored to specific individual departmental requests. Explained enrollment data insights to stakeholders across campus with messaging that could be interpreted by entry level and executive level employees. Identified CRM and SIS information gaps and advised how to best collect this information from prospective students and applicants. Managed external communication sent from undergraduate admissions to prospective students, applicants, and families. Served as chair of student discipline committee and Title IX investigator. Tracked KPI and ROI for all undergraduate admissions recruitment efforts.

Managed Salesforce/TargetX CRM integration project for undergraduate admissions. Coordinated all undergraduate admissions travel schedules during peak recruitment seasons. Served as recruitment methodology subject matter expert for admissions team. Conducted timely and efficient meetings with organized agendas while integrating participation from admissions and student success coordinator teams. Planned, budgeted, and executed admissions recruitment events with measurable outcomes and satisfaction surveys from participants. Provided needed admissions context and data for SACSCOC reaccreditation. Completed SEVIS training to serve as DSO for international applicants. Assured student and family satisfaction with the admissions process throughout the recruitment cycle by refining all admissions systems as needed.Strengthened cross-campus collaboration with student affairs, academic affairs, and financial aid.

Engaged students in East, Middle, and West Tennessee across a wide socioeconomicspectrum to explain the college admissions process in addition to necessary financialaid steps.Actively counseled young adults on future education and career decisions byidentifying individual skills and temperament.Advised students on academic requirements pertaining to specific programs of study.Assisted in all University events including new student registration, financial aidnights, preview days, and college fairs across the state.Ensured all business office duties were fulfilled such as answering phone inquiries,coordinating tours, preparing mailings, and maintaining an efficient work space.

Ensured cleanliness and organization of businesses according to employer specifications.Routinely worked both alone and as part of a team to accomplish daily goals.