Sean May Email & Phone Number

Carmel, In, Us

Carmel, In, Us

Carmel, Indiana, Us

Assisted 500+ users with tech support issues.Worked to implement organizational changes and system upgrades.Created system to inventory and organize 150+ parts and items for quick deployment.Wrote SOP documentation to guide users through new and changing processes.Conducted empathy research with 40+ users to better understand users’ needs and to inform new process implementation.

Indianapolis, In, Us

Managed a team of 15 employees responsible for providing desktop support for campus.Worked with campus stakeholders to consult on new IT initiatives and to ensure smooth onboardingServed as subject matter expert and provided advanced support for incidents/requests from all University constituents.Revised and published 200+ knowledge base articles.

Worked with stakeholders within the university for rollouts of new software tools and processes, producing documentation and tutorials to help onboard new users.Managed a large team to provide troubleshooting and assistance to over 20,000 students and 3,000 faculty and staff members.Conducted empathy research to inform new process implementation.Managed ticketing in ServiceNow to distribute tasks provide clients specialized assistance.Primary author of Technology Knowledge Base for the university, authoring over 200 articles and maintaining hundreds more.

Employed Design Thinking to collaborate with the Indianapolis Symphony Orchestra to develop a multimedia outreach campaign to market to younger audiences.Managed large-scale projects and events with multiple stakeholders and hundreds of attendees.Used ethnographic research such as user interviews with over 200 users to identify key issues in order to inform the design process.Worked with stakeholders and audiences to iteratively develop prototypes, mockups, and user journeys.Designed 51 print documents for prototyping, testing and production. Created 25 videos for promotion and production. Designed 3 websites for promotion.

- Provided IT support to 25+ Career Center staff, including troubleshooting Windows and Mac OSX systems, hardware repair, and system setup- Managed system permissions and security for staff PCs- Used Microsoft system management software to patch systems and keep them up to date- Set up and configured VoIP phones for staff and students- Worked with Career Center staff to solve issues quickly and efficiently, allowing them to return to their duties as quickly as possible- Collaborated with management to plan and execute and to ensure proper tech usage at events, such as career fairs and workshops

- Designed graphics using Sketch, Adobe InDesign, and Adobe Photoshop to create event fliers, mass emails, postcards, and large-scale banners- Used Axure RP to perform a complete UX overhaul for the Foundation Engagement app for better usability and clarity, discovering navigation errors, inconsistent menu structures, and broken links. - Used Keynote to implement and execute proposed usability overhaul- Used Design Thinking protocols and principles to collaborate with Foundation management to propose new solutions to existing design issues

- Supervised daily activities of a team of 7 data entry agents- Digitized and transcribed thousands of records from technicians- Used Bootstrap to develop an internal work ow website for employees to step them through the process of transcribing technician records. This website resulted in a huge reduction of employee transcription errors and miscommunications- Collaborated closely with upper management to propose and develop solutions to automate and streamline processes that were previously entirely manual and time-consuming

- Used Adobe InDesign, Adobe Photoshop, and Adobe Illustrator to design ads that appeared in national and international trade publications- Used Adobe InDesign to design catalogs for the company’s equipment- Worked with outside vendors and printers to create brand-specific banners, mailers, fliers, and other promotional materials- Edited and performed post-production on equipment videos using Adobe Premiere and Adobe After Effects- Performed office management tasks, such as record keeping, package packing and shipping, and handling phone calls and managing company calendars

Armonk, New York, Ny, Us

Provided assistance and managed activities of over 150 call center agents. Handled escalated customer service calls on a daily basis. Provided coaching to agents when needed. Worked closely with management to enact and enforce policies.

Armonk, New York, Ny, Us

Took calls and provided troubleshooting for Philips products. Kept up-to-date records on all calls, entered and managed data, and provided general customer service duties

Wrote a variety of articles, both in the journalistic and advertising realms. Worked closely with an editor to refine stories and to produce results.

Muncie, In, Us

Wrote a weekly column that focused on graphic novels and other entertainment media. Also wrote feature articles and conducted interviews for the paper. Pitched story ideas to editors.

Muncie, In, Us

Fielded calls and e-mails dealing with a multitude of computer related issues. Helped clients solve problems and increase productivity. Did clerical, organizational and data entry work. Also worked with studentbody in solving software and hardware problems on a one-on-one basis.

Master Of Arts - Ma, Emerging Media Design And Development

Bachelor Of Arts (B.A.), Radio, Television, And Digital Communication