I was employed as a technical support specialist. My responsibilities were to provide remote and on-site support for clients under managed services contracts. This included support for servers, desktops, monitors, printers, scanners, routers, firewalls, switches, access points, Ethernet cabling, battery backups, cell phones, and VoIP. I gained experience with implementing new infrastructures and upgrades. When necessary I also acted as a consultant to provide direction for clients in their hardware and software acquisitions. In addition to hardware support, my responsibilities included installations, upgrades, and maintenance of all operating systems and software the client required for day to day operations.