Sean Mangner Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Migrated End-of-Life (EOL) RHEL Applications to Google Cloud Platform (GCP):- Transitioned business-critical eCommerce RHEL 7 EOL applications to on-premise Docker containers and then to Google Cloud Run using GCP services.- Implemented Dynatrace monitoring for optimal performance and reliability.- Created documentation to support ongoing maintenance and future migrations.Adobe Experience Manager (AEM):- Upgraded and maintained all on-premise AEM environments, including… Show more Migrated End-of-Life (EOL) RHEL Applications to Google Cloud Platform (GCP):- Transitioned business-critical eCommerce RHEL 7 EOL applications to on-premise Docker containers and then to Google Cloud Run using GCP services.- Implemented Dynatrace monitoring for optimal performance and reliability.- Created documentation to support ongoing maintenance and future migrations.Adobe Experience Manager (AEM):- Upgraded and maintained all on-premise AEM environments, including AEM 6.3 to 6.5 upgrades.- Developed Ansible automation for JCR flags modification, CMS synchronization, and other tasks.- Documented architecture, best practices, and workflows.- Managed and upgraded Apache servers, maintaining redirects and security.Akamai CDN:- Configured Akamai properties for caching, CORS, redirects, and network routing.- Managed CP codes to enhance performance and analytics.DevOps and Automation:- Designed automation solutions using Ansible.- Managed Jenkins Pipelines for CI/CD workflows.- Managed and optimized Docker container deployment.Observability and Monitoring:- Developed Dynatrace and Grails dashboards for real-time monitoring.- Implemented Solarwinds JMX monitoring for AEM processes.- Created Splunk alerts, dashboards, and reports for proactive issue resolution.Change Management:- Utilized ServiceNow for Change Requests.- Documented processes in Knowledge Base articles. - Developed release, validation, and rollback procedures.- Facilitated change release calls for team coordination and communication. Show less

Greater St. Louis Area

- Investigate root causes of production incidents using Splunk, Dynatrace, Extrahop, Solarwinds, and other monitoring tools to ensure rapid resolution and prevent recurrence.- Collaborate with internal teams to establish and manage application monitoring solutions within Solarwinds, enhancing system stability and performance.- Execute junior-level Linux system administration tasks, ensuring the reliability and security of server environments.- Streamline ticketing processes by… Show more - Investigate root causes of production incidents using Splunk, Dynatrace, Extrahop, Solarwinds, and other monitoring tools to ensure rapid resolution and prevent recurrence.- Collaborate with internal teams to establish and manage application monitoring solutions within Solarwinds, enhancing system stability and performance.- Execute junior-level Linux system administration tasks, ensuring the reliability and security of server environments.- Streamline ticketing processes by automating ticket generation in ServiceNow using Workato and JSON payloads, improving efficiency and response times.- Develop and deploy Splunk alerts and dashboards to proactively monitor system health and performance, facilitating timely incident response.- Maintain and develop playbooks for break/fix scenarios, escalations, and change management procedures, ensuring consistent and effective response protocols.- Facilitate secure file transfers by creating and distributing GPG keys to external vendors, ensuring compliance with security standards and protocols. Show less

Greater St. Louis Area

Maintain Report Generation and Data Streams- Ensure the reliability and health of cafe report generation processes and data streams.Monitor Production Environments- Oversee the health of production environments by monitoring system services, servers, and web services using tools like Splunk, Nagios, Solarwinds, and vSphere.Facilitate Change Requests and Deployments- Coordinate and implement change requests and deployments for internal departments and external… Show more Maintain Report Generation and Data Streams- Ensure the reliability and health of cafe report generation processes and data streams.Monitor Production Environments- Oversee the health of production environments by monitoring system services, servers, and web services using tools like Splunk, Nagios, Solarwinds, and vSphere.Facilitate Change Requests and Deployments- Coordinate and implement change requests and deployments for internal departments and external vendors, utilizing F5, Airwatch, Rundeck, Oracle Weblogic, and OEM.Incident Management and Escalation- Handle incident management with Service Now.- Escalate high-severity production issues using Everbridge.Backup Management and Troubleshooting- Oversee and troubleshoot backup systems using Avamar and Isilon.Ecommerce Order Monitoring- Monitor and troubleshoot Ecommerce orders to ensure they reach cafes, enhancing the customer experience.Documentation Management- Create, update, and maintain Atlassian-Wikipedia documentation for internal use at Panera. Show less

Greater St. Louis Area

Provide Exceptional Customer Service - Deliver one-call resolution with a high level of customer service and satisfaction. - Resolve incidents over the phone, by email, or with help from other departments using ServiceNow.Documentation and Analysis - Maintain detailed documentation to enable historical trend analysis.Escalation and Problem Resolution - Escalate calls to senior analysts or appropriate departments when necessary to resolve incidents. -… Show more Provide Exceptional Customer Service - Deliver one-call resolution with a high level of customer service and satisfaction. - Resolve incidents over the phone, by email, or with help from other departments using ServiceNow.Documentation and Analysis - Maintain detailed documentation to enable historical trend analysis.Escalation and Problem Resolution - Escalate calls to senior analysts or appropriate departments when necessary to resolve incidents. - Troubleshoot software, hardware, and procedural issues effectively.POS Knowledge and Support - Demonstrate expertise in Panera’s POS systems, including POS Ready 2009 and Xpient software.Time Management and Mentorship - Exhibit excellent time management skills and organizational understanding. - Mentor and train new hires to ensure their successful integration into the team. Show less

Olivette, Missouri

Data Editing and Quality Assurance - Edited agricultural data to ensure accuracy, timeliness, and completeness. - Verified and corrected data by contacting farmers when necessary.Survey Management and Processing - Managed the mailing and processing of surveys, contributing to improved response rates. - Developed precise questions to guide telephone enumerators in gathering necessary information for analysis.Data Preparation and Presentation - Prepared… Show more Data Editing and Quality Assurance - Edited agricultural data to ensure accuracy, timeliness, and completeness. - Verified and corrected data by contacting farmers when necessary.Survey Management and Processing - Managed the mailing and processing of surveys, contributing to improved response rates. - Developed precise questions to guide telephone enumerators in gathering necessary information for analysis.Data Preparation and Presentation - Prepared and presented data for senior analysts’ published national reports. - Collaborated closely with senior analysts during both macro and micro analysis. Show less

St. Charles, Missouri

Accurate Payout Calculations - Perform precise daily calculations to determine guest payouts.Responsible Gaming Compliance - Adhere to responsible gaming guidelines, ensuring guests are not intoxicated or underage.Guest Experience Enhancement - Create a fun and entertaining environment for guests. - Maintain high guest service scores through exceptional customer service.Game Management - Expertly deal in over seven different games, ensuring… Show more Accurate Payout Calculations - Perform precise daily calculations to determine guest payouts.Responsible Gaming Compliance - Adhere to responsible gaming guidelines, ensuring guests are not intoxicated or underage.Guest Experience Enhancement - Create a fun and entertaining environment for guests. - Maintain high guest service scores through exceptional customer service.Game Management - Expertly deal in over seven different games, ensuring accuracy and professionalism.Regulatory Compliance - Obtained and maintained a Missouri Gaming License. - Follow strict internal controls and game protection protocols. Show less