Oversight of the end to end Conduct Rules breach management process covering c60,000 staff in 32 countries, covering Financial Services, Asset Management and Insurance. Significant experience gained working with Global Investigation teams providing advice and guidance around the Conduct Rules and wider SMCR requirements.Responsibility for the Banks’ key SMCR conduct governance committees including creation of papers, supporting materials and meeting outputs. Significant… Show more Oversight of the end to end Conduct Rules breach management process covering c60,000 staff in 32 countries, covering Financial Services, Asset Management and Insurance. Significant experience gained working with Global Investigation teams providing advice and guidance around the Conduct Rules and wider SMCR requirements.Responsibility for the Banks’ key SMCR conduct governance committees including creation of papers, supporting materials and meeting outputs. Significant experience in both classroom and e-Learning training design and delivery. Responsibility for the implementation of the FCA Consumer Duty requirements in relation to the SMCR, including training, system, process and governance requirements.Oversight of the FCA regulatory reference process and responsibility for F&P Investigations and escalations. More recently working as an SMCR Entity Lead / Relationship Manager for HSBC UK Bank and M&S Financial Services with responsibility for all SMCR applications and notifications, monthly Entity meetings and creation of Statement of Responsibility documents. Significant knowledge and experience gained in relation to global Accountability Regimes and associated conduct requirements, including the creation of a Global Accountability Library. Significant knowledge experience working with internal audit and compliance monitoring teams and liaison with Unions. Line Management of onshore and offshore colleagues. Recent completion of the Accelerating into Leadership Programme. Show less

Rules of Conduct Lead for the HSBC Group, working within the IAR Mangement Office. Responsibility for the implementation and on-going compliance with the FCA/PRA Rules of Conduct.Oversight of all training and communication requirements relating to the Rules of Conduct as well as ensuring compliance with the firms Conduct Rule breach reporting obligations under COCON. Significant knowledge and experience gained during the implementation of the SMCR, including responsibility for… Show more Rules of Conduct Lead for the HSBC Group, working within the IAR Mangement Office. Responsibility for the implementation and on-going compliance with the FCA/PRA Rules of Conduct.Oversight of all training and communication requirements relating to the Rules of Conduct as well as ensuring compliance with the firms Conduct Rule breach reporting obligations under COCON. Significant knowledge and experience gained during the implementation of the SMCR, including responsibility for policy changes, union consultations and management of the F&P exceptions process. Show less

M&S Bank is a joint venture between HSBC and Marks and Spencer Group PLC with an employee base of over 1,800 employees at our Chester headquarters. We also have over 420 employees in our 29 network branches across the UK. Working as a HR Officer as a lead recruiter for all Bank/Network recruitment across 29 branches and Head office roles. Campaign management of specialist roles including, Finance, Marketing, Training and Development and Compliance.Various projects completed to… Show more M&S Bank is a joint venture between HSBC and Marks and Spencer Group PLC with an employee base of over 1,800 employees at our Chester headquarters. We also have over 420 employees in our 29 network branches across the UK. Working as a HR Officer as a lead recruiter for all Bank/Network recruitment across 29 branches and Head office roles. Campaign management of specialist roles including, Finance, Marketing, Training and Development and Compliance.Various projects completed to date including the implementation of an electronic staff requisition system, Student Work placement programme in partnership with the University of Chester and Attrition Review. More recently, working on a business wide HR transformation project, with accountability for policy education to the HR team and wider business. Various training programmes completed including, Leadership Essentials, MBTI and rogenSi Presentation skills.Recognised with a M&S Bank Idol Gold Award in 2012, 2013, 2014 Show less

HEROtsc are one of the UK's leading outsource companies working with key partners such as Vodafone, SKY and HSBC. Key contact for all Vodafone recruitment across 4 sites. Acting as a business partner with accountability for the delivery of all volume resourcing campaigns, stake-holder management of internal customers and external clients and line management of 1 Resourcing Administrator.Recognised with the 'Best Role Model' award in February 2012.

Resourcing Manager covering 98 stores across the UK. Recruiting store level employee’s up-to regional manger level as well as all Head Office support teams.

Working as part of an in-house Resourcing team delivering volume requirements across 4 sites in the UK/EIRE. Recruitment of contact centre agent’s up-to mid/senior management. Supported with company restructures and was the i-GRasp super-user within the team. Extensive specialist recruitment of employees within support functions such as HR, L&D, Marketing, Finance and Quality.Awarded with the 'HR Recognition' Award in September 2010

Working a part of a Resourcing "Centre of Excellence" covering 3 sites in London, Preston and Warrington. Extensive volume Resourcing across sales and customer service as well as team leader and operational roles. Key contact in the creation of a new direct sales function in Preston. Recognised with the 'HR Superstar' Award in September 2008 and 'Recruitment Recognition' Award in December 2008.