An experienced IT Operations Manager with a strong background in leading teams to deliver IT services across Geos and business groups. Applies high levels of empathy and communication to effectively manage suppliers, partner with business groups and with sound commercial acumen, grows successful operations teams to improve IT service delivery in the Data Centre. Scope 17 sites/500k assets/45 people/ 10M$ budget.

Responsible for Data Centre management and delivering infrastructure in locations across Region in both on prem and colo facilities in Europe. Own Outsource contracts from Physical touch, delivery to SLA and continuous improvement globally.

Managed Technician teams across 9 European locations and established the required development processes and operations methodologies to deliver quality hardware service.

EMEA senior server analyst in a global team , primarily reponcible for keeping the business running across 27 sites and over 1500 servers both physical and virtual. Ownesrhip of problem managment, incident management and reporting to senior staff. Own process improvement. Cloud enabler. Delight customers , deliver what the business needs , when it needs its at the right cost.

Third level support level support for Server OS/Hardware for the EMEA region,

Rack stack and build , Dc hardware, on Call and out of hours support for mission critical issues and outages.