Sean Mccaughey Email & Phone Number

United Kingdom

I am a product expert, delivering customer education via webinars and onsite meetings. I am a change management leader helping my clients adopt modern best practice strategies and ensure that customers get value from their investment with Advanced.

Belfast

Project ManagementManaging new orders from sale to completion, on time, with a focus on delivering an excellent customer experiencePreparation of Project Control documentsRisk assessment & mitigationPre-installation – Liaise with 3rd party IT companies and in house IT departments regarding infrastructure and required pre-requisites for installationResponsible for all project planningResponsible for booking resources within the teamProject closure and hand over to SupportSystem ImplementationInstallation and configuration of software namely ALB.Installation of Microsoft SQL Server where necessaryHosted services – Implementation of data transfers to our hosted data centre, assisting in setting up remote connections, smart phone & tablet configurationsSystem Customization - Advise and assist firms in customizing their case management system. This includes design of user defined screens and Legal Case WorkflowsInternal User acceptance testing of migrated dataUser Training – design and delivery of training courses based on the needs of the individual practice. Training can be carried out on site with the client, by remote session or as a group presentation in a workshopSupporting Documentation - Maintaining user guides and preparation of help sheets based on clients’ needs to support trainingShort OrdersCalculating time required for short orders before order raisedReconfigure new servers/PC’s following hardware refreshCreation of user defined reportsWork on amending template lettersSoftware upgradesAd hoc training as requiredSoftware Usage assessments - Assess how existing customers are utilising softwareSoftware Testing – UAT new releases of software prior to introduction to customers, reporting back to development teamProduct development

Belfast, Northern Ireland, United Kingdom

Systems DesignerImplement ALB across the firm as part of the initial project phase and then subsequently manage the staggered deployment of additional functionality and modular elements. Design bespoke workflows for different practice areasManage MI reports for Banking and Commercial clients as well as build reports in SSRS Regularly meet with different areas of the firm to review business processes, streamline manual tasks and move towards our executive goal of being more process driven and work leaner. I regularly onboarded staff and delivered training to existing staff in relation to any of the software we used. When streamlining day to day procedures for different types of legal work, I had to sit down with Lawyers and support staff to quickly understand how different manual processes operated in order to map out software-based alternatives.Legal AssistantDraft Letters Before ActionDraft court proceedingsEnforce Court Orders through the Enforcement of Judgements officeCorrespond and deal with vulnerable customers in relation to proceedings and entering into payments plansMI ReportingWork to SLAs and Court deadlines