With oversight and responsibility for 4,500 users across 2 main campuses and 3 satellite sites I have direct responsibility for IT Strategy, procurement, installation and support of IT college wide. I manage the relationship between 3rd party suppliers and vendors and oversee tender and contract management in accordance with government regulations.I have created an environment of high performance and engagement through directed focus, empowerment which drives accountability across the technical teams and removing blocks for the team where possible. I keep abreast of new innovations in technology and local market knowledge from a variety of channels.I organise, prepare and facilitate annual audits for cyber-security, Computing, Infrastructure and GDPR compliance and demonstrate strong financial acumen and effective controls and measures through the management of CAPEX and OPEX budgets. I set the annual policy for IT, ILT in the college, Health & Safety and Business Continuity in consultation with Teaching and Learning Managers and SLT. Undertake external collaboration with other colleges in Kent (through the Kent Further Education IT managers group) and the UK through the Jisc Eastern Region Technical Managers.Selected Accomplishments:• Successfully migrated on premise files and email to MS Office 365. • Relocated the Data Centre and installed new Hyper-converged SAN equipment.• Led the multi factor authentication and mobile device management in MS Azure AD including Information Protection (GDPR) to deliver further securities in document management.• Gained business case approval to migrate from Cisco Call Manager to Skype for Business to enable unified communication and collaboration technology. • Delivered efficiencies through re-engineering the Mac/PC management process. Deployed MUNKI open source technology to automatically update and deploy software and drivers for the Macs. Used Group Policy and Azure AD for the PC’s, laptops and tablets.

During this time I was responsible for all IT across the College, encompassing web, IT and ILT strategy, deployment, budgetary management and operational management.I kept abreast of new technology and led the research for “Bring Your Own Device” and cloud technology, a precursor to the Office 365 implementation. I developed the IT strategy including network, print, classroom, web and other technologies with a range of internal and external stakeholders.I successfully built trusted and collaborative relationships with Senior Stakeholders and was an active contributor within the Executive Leadership Team and reported to the Board of Governors.I oversight of the building of a fully integrated website which allowed effective electronic marketing of the College via the web, email and other systems. Functionality included visibility of courses and online applications. Extensive collaboration with Marketing to gain understanding of the customer journey and what and how Marketing wanted to communicate.Responsible for all IT procurement and developed strong relationships with 3rd party suppliers.Selected Accomplishments:Led the project to consolidate and connect disparate data sources and eliminate data duplication relating to student records. Replace outdated systems and simplified processes so all data and permissions relating to its students were driven from a single entry system which created significant time efficiencies

Direct responsibility for 8 people, 2750 users across 2 campuses. My role combined operational and functional leadership and oversight of Technical Support, Staff Recruitment, Financial Management, Strategic planning and policy development for the college.I provided hands on database support for the student and library databases and undertook troubleshooting as appropriate. Maintained security systems.I developed and monitored 3rd party contracts through the measurement of KPI’s and SLA’s and proposed action as appropriate.I worked extensively with Marketing to transform the website and make it more student led with capability to populate course data onto the students’ records system.Led the college database integration for finance, HR and student records with web portals for improved data and management. Selected Accomplishments:● Instrumental in procuring and installing a SAN using virtual host technology and migrated 95% of all physical servers onto this VMware platform, delivering cost savings ● Implemented a new ‘follow me’ printing solution significantly reducing printing costs by an excess of 175%

Contracted to consolidate and improve 2nd Line services for the college after a staff downsizing which had affected morale. The primary objective was to increase morale while decreasing the number of outstanding requests and improving the quality of service.

Responsible for management of the internal and external IT / Networking requirements. Including recruitment, procurement development of training IT equipment that can be used at sea. Production process management of training IT devices at a remote facility in Slough, linked to customer orders.

Co-ordination of all activities in support of clientele. Staff training, dispatch and monitoring. Project managed complicated IT implementations and integration's. Managed budgets, procurement and new clients.

I was with the Council for Scientific and Industrial Research for thirteen years during which time I was involved in many server upgrades, installs and changes. I was mainly responsible for the management of Network, telephone and security across four offices in KwaZulu-Natal, South Africa. This included setting of budgets, defining strategy and doing implementations. I was also part of the change control for the organisation and as one of five Network Managers in the CSIR, was involved in the planning of network changes and security for the organisation. I was responsible for recruiting of staff for the region and ensuring that all work was completed on time. Where 3rd party contractors were required, I was also responsible for managing these contractors.