Sean Mclendon Email and Phone Number

White glove Deskside experienceTop notch Customer focusedTicket managementHighly organized and detailed-oriented with the ability to simultaneously work on multiple projectsFacilitate project communication between stakeholders and across sitesMust be able to work independently and take initiative to identify, track, and resolve issuesEffectively manages up as neededGood interpersonal skills, including collaboration and communicationSelf-aware of gaps in skills, works to improveEngaged in cross-training efforts amongst peers; where applicableContribute to site level operational readiness, process improvementPerforms PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.Executes End user projects as required and lead projects when tasked by clientMay need to assist with other network/infrastructure activity needs as requested.Maintains knowledge of new technologies resulting in continued client satisfaction.Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems. Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.Escalates service problems and issues to the service manager appropriate.Experience with Microsoft TeamsExperience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferredIdeal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)