Devoting efforts into events and volunteer opportunities to better our community, focusing on cancer patients and families by generating and providing financial aid.

In my role as Director of Operations at Pontoon Solutions, I led multifaceted efforts to deliver an unparalleled customer experience, driving substantial new business growth and fortifying invaluable client and supplier relationships. Overseeing multiple teams across diverse clients, I orchestrated impressive expansion across logo accounts, including one with a staggering 300% increase. Moreover, I prioritized people management and leadership, nurturing the growth and development of internal team members, into team lead or managerial positions and others ascending to higher-level roles. My holistic approach, integrating business development, negotiation, sourcing, and people management, contributed significantly to client satisfaction, operational efficiency, and overall success.

As the Operations Manager of MSP Solutions at Pontoon Solutions, I led a team responsible for managing forty suppliers. I focused on delivering a world-class Managed Service Provider (MSP) experience, achieving significant growth in temporary staffing spend, surpassing $25M year on year. I also spearheaded initiatives to increase Diversity Spend expanding the program by more than 55%, reaching a total spend value of approximately $15M. Over a 3-year period, I consistently generated annual client cost savings averaging 6%, with a maximum of 18% of total spend. Additionally, I designed and implemented end-to-end requisition-to-pay policies and procedures, leveraging robotic process automation to streamline operations and eliminate unnecessary tasks. Furthermore, I fostered strong partnerships with thirty suppliers, positioning Pontoon Solutions as their preferred partner and the top program for providing candidates.Collaborate cross-functionally to develop predicative analytics and data-led decision-making tools/frameworks to improve insights, efficiency, and new value-added services.

As a Process Improvement Analyst at Highmark Health, I streamlined operations through Lean Six Sigma methodologies, identifying inefficiencies and implementing solutions. Responsibilities included analyzing data, leading cross-functional teams, and facilitating process mapping exercises to drive efficiency gains. Achievements include reducing claims processing turnaround time by 20%, implementing workflow automation for a 30% efficiency increase, and generating $1.6M in cost savings. Additionally, I provided training and acted as a subject matter expert on process improvement best practices. Recognized by senior leadership for contributions to cost savings initiatives.

Activate sourcing and procurement strategies to maximize sales margins while limiting corporate liability. Coach peers in a challenging environment of Chapter 11 bankruptcy by enacting self-developed strategies to minimize operational impact. Standardized and streamlined processes by implementing technological advances.

Project leader whom designed a uniform Procure to Pay (PTP) process within the Business, which became the global template for sustainable operating results, allowing ongoing process improvements resulting in an immediate cost savings greater than $250K. Deliver presentations of the business value and project overview to Cargill Corporate Leadership Platform and the Business.

Lead a remote, tactical procurement team. Administer the procurement of assigned MRO, Capital, and Raw material goods and services. Serve as the liaison between operations, suppliers, business leadership and global corporate leadership. Identify and enact initiatives to reduce CDT’s costs of goods and services while enhancing total cost of ownership value. Increase the use and compliance of corporate and local contracts, while reducing inventory costs. Additionally, I continue to enhance, standardize and streamline processes for future success and sustainability.

Managed and oversaw the procurement of laboratory, and medical goods and services; including capital expenditures, and service agreements. I served as the operational liaison between end users, suppliers, and management. Identify and enact initiatives to reduce UPMC’s costs and increase use and compliance of preferred vendors and programs. Data and procurement analysis was completed to assist Sourcing Agent on potential contracts and negotiations.

Assist and support the Group Events Team with game day special programs, implementation of non-game day events, promotional item distribution, and academia of professional athletic careers.

Establish, coordinate and implement fundraising and specialty events, including guest appearances; Event operation starting with location booking, guest accommodations and necessities, facility décor, staff supervision.