• Provide leadership and direction to the Global Accounts staff to identify global business opportunities and generate profitable sales in existing accountsBuild and maintain strategic relationships with key contacts within customer organizations to understand opportunities for creating value.• Facilitate cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate the market.• Leverage the company's global reach to influence decisions on projects for customer deliveries in both domestic and international locations.• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.• Work with customer service teams to understand and develop solutions to client business issues.• Work corroboratively with the operational staff at multiple sites to ensure customers' needs and expectations are met.• Work with implementation teams on new projects to ensure customer expectations are communicated.• Direct the training of Customer Service Representatives to ensure premier operational service delivery and high quality customer service for handling customer shipments.• Create and present to management, reports concerning market planning and analysis, service offerings and the changing business environment.• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.• Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project requirements are met.• Personally coach, train and mentor direct reports and provide career development opportunities though training, and quality management activities.

• Manage two shift operational teams of 45 that support all processes for Domestic, International Warehouse, Retail, Non-retail, and Logistics business streams• Responsible for $7.9 million gross revenue YTD in Domestic/Retail business and for $600,000 gross revenue YTD in Logistics business• Member of strategic management team that develops business plan and goals for division• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department• Developed and implemented Zero Defect Start-up project for all assigned new business • Train and monitor site staff on Lean principles and philosophies in order to maintain advanced site designation for global metrics• Division lead in ISO 9001 certification, Lean and Safety, 5S • Establish relationships with CEVA sites, CEVA IT, and Business Development along with many other integral components of the business continuation process

• Monitored and managed a savings target of 1.6 million Euro in 2011 across assigned sites• Managed North American Contract Logistics/Freight Management sites in the implementation of global strategic initiatives • Shaped SCA program approach, performance management, and reporting through coordination of multiple departments and across various levels of the organization regionally• Managed implementation teams leading multifaceted projects• Constructed and delivered training programs in Lean principles, process improvement, change management, continuous improvement, scheduling, performance management, and leadership • Proficient with WMS systems and programs such as ASPGS, PCS Trac, AS400, CLASS, ADP (Human resources component), Oracle (ordering/accounting component), Microsoft applications

• Led intensive program teams to deliver analysis and implementation of cost savings, quality, service and productivity related improvements across a wide variety of cultures and levels of the organization • Concentrated on developing core competencies of creating impact, communication, project management and building Lean• Completed the CEVA Lean Program• Worked extensively on the North American, European, Asian and Australian continents

• Managed import transactions including all related activities for assigned local medical manufacturer accounts• Set priorities for team by expediting transactions and tasks to meet customer service expectations and government requirements• Achieved operational efficiency with the Eagle1, HGPSFO01, Advisor and Navigator programs• Monitored quality of service, including order entry and invoicing • Processed goods through USC, FDA, FCC, public health and various other government agencies

• Responsible for physically performing inventory counts, recording and reporting data results, assisting with research, and reconciling inventory discrepancies for local retail distribution company• Created inventory reports using internal data programs such as GEM and Sequel• Facilitated many large assembly projects that included the coordination of over fifty individuals