+ Coordinated end-to-end project activities; including scheduling, budgeting, finance approvals, site-plan development, permitting, and resource allocation for a $40mm pipeline of projects.+ Monitored project progress and identified potential risks and issues; developed and implemented mitigation plans to ensure project success.+ Led project meetings and provided regular status updates to stakeholders, ensuring effective communication and collaboration at key project milestones.+ Collaborated with management teams to identify and resolve complex customer issues and created solutions that met both customer and company needs.+ Maintained physical and digital project documentation, including project plans, schedules, budgets, and status reports.+ Conducted QA/QC audits of projects to ensure proper job quality and adherence to code for regulatory and financial approval.+ Trained and educated field personnel in best practices and SOPs. Created training protocols as necessary to correct installation deficiencies.

+ Managed administrative tasks such as scheduling appointments, answering inquiries, filing paperwork, and maintaining office supplies.+ Oversaw daily operations of the office and shop floor, coordinating project schedules and materials acquisition to meet client deliverables and budgets.+ Scheduled client meetings, prepared presentation materials, and managed project timelines.+ Processed invoices, managed A/R, and reconciled bank statements.+ Handled HR functions including maintaining employee records, insurance applications, retirement plans, and processing payroll.

+ Managed all aspects of kitchen operations, including food preparation, cooking, inventory management, and menu planning.+ Trained and supervised kitchen staff, ensuring high standards of food quality, adherence to all health and safety regulations, and exceptional customer service.+ Monitored food costs and implemented cost-saving measures without compromising food quality.+ Collaborated with front-of-house staff to ensure seamless service and customer satisfaction.+ Maintained strong relationships with vendors and suppliers, ensuring timely and high-quality deliveries.+ Prepared and cooked food to order; collaborated with kitchen staff to ensure standards of food quality and timely presentation. + Managed in-house, phone, and online orders. Received payments. Ensured order accuracy, quality, and readiness.+ Ran nightly point of sale reports. Collected and deposited cash sales to bank.

+ Coordinated key activities for a $150mm pipeline of projects, including scheduling, budgeting, finance approval, plan development, permitting/inspections, and resource allocation.+ Monitored project progress, identified potential risks and issues, and developed and implemented mitigation plans to ensure project success.+ Led project pipeline meetings, providing status updates to stakeholders, ensuring effective communication and collaboration at key project milestones.+ Conducted QA/QC audits of projects to ensure proper job quality and adherence to code for regulatory and financial approval.+ Trained and educated field personnel in best practices and SOPs, creating training protocols and playbooks.

+ Coordinated all aspects of end-to-end project activities; scheduling, finance approvals, site-plan development, permitting, and resource allocation for a $150mm pipeline of projects.+ Advocated for customers while enforcing company policies and procedures, ensuring the delivery of high-quality projects and service.+ Conducted evaluations of project management tools and methodologies, collaborating with Senior Management to develop and implement process improvements.+ Served as inter-departmental liaison, facilitating cross-departmental interaction and ensuring accuracy in design, engineering, permitting, and utility paperwork.+ Managed RFIs from customers, installers, permitting offices, utilities, and internal departments, ensuring seamless communication and timely project completion.+ Analyzed KPIs, prepared reports for management, made recommendations for enhancing workflow efficiency, achieving goals, and improving day-to-day operations.

+ Established strong customer relationships and deep product knowledge to create customer-centric workflow prioritization for $200mm project portfolio.+ Collaborated with Sales and Product teams to identify areas for improvement in the customer experience.+ Analyzed customer feedback and data to identify trends and opportunities for improvement.+ Developed and maintained Customer Care Playbooks and SOPs to achieve NPS of 70+.+ Provided training and guidance to customer service representatives.+ Monitored and measured customer satisfaction metrics and KPIs.+ Ensured consistent and positive customer experiences across all channels and touchpoints.

+ Responded to high-volume of customer inquiries including technical, billing, and contract issues and provided support via phone and email.+ Resolved customer complaints and provided effective solutions to ensure customer satisfaction.+ Documented customer interactions and updated customer accounts in CRM software.+ Collaborated with cross-functional teams to resolve customer issues and improve customer experience.+ Achieved and exceeded monthly customer satisfaction targets.+ Maintained positive relationships with customers and worked to resolve all issues in an accurate and timely manner.