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Sean Needham is listed as Technical Writer | Knowledge Base Manager | Content Creator | Improv Trainer at Energy Machines™, a company with 38 employees, based in Copenhagen, Capital Region Of Denmark, Denmark. AeroLeads shows a work email signal at siteimprove.com and a matched LinkedIn profile for Sean Needham.
Sean Needham previously worked as Senior Technical Writer at Energy Machines™ and Technical Writer at Siteimprove. Sean Needham holds Bachelor Of Engineering, Electronic Systems, Honours 2:1 from Ulster University.
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AeroLeads found 1 current-domain work email signal for Sean Needham. Compare company email patterns before reaching out.
I'm from Ireland and have been living in Denmark for the last 18 years.I’m a technical writer with over 6 years of experience delivering content to meet users' needs.I enjoy sharing knowledge and finding simple ways to explain complex information. I’m competent in managing a customer knowledge base, and have experience in:- Information Architecture- Knowledge base administration- Content request processes- Brand updates- Accessibility and content issues- Software updates and data migration- Processes to keep content fresh- Analytics and Reporting- Training and eLearning- Release ManagementI am a confident, hard-working team player with 18 years of experience working in the SaaS industry both in product development and customer success.Feel free to get in touch if you'd like to know more about my experience.Use LinkedIn messaging or email me at sean_needham@yahoo.co.uk
Listed skills include Customer Experience, Writing, Team Building, Diversity And Inclusion, and 44 others.
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A career timeline built from the work history available for this profile.
Copenhagen, Capital Region, Denmark
I create and manage technical documentation for Energy Machines’ integrated energy systems. This includes creating product manuals, maintenance guides, datasheets, brochures, and website copy for Energy Machines' heat pump technology. We use an XML-based CCMS to assist in creating, managing, and publishing structured content. This structured approach.
- Create and maintain user content to guide and empower users, reducing the workload on customer support teams.- Manage the customer-facing knowledge base including user administration, software updates, data migration, brand updates, quality management, accessibility, SEO, data analytics and reporting.
- Provided technical support for Siteimprove's website governance products including their quality assurance, accessibility, SEO, and analytics services.- Handled requests and communications from enterprise-level customers in a timely professional manner.- Onboarded new hires and trained customer support colleagues with personally created internal training.
Provided technical support for Siteimprove's products including their quality assurance, accessibility, SEO, search engine, website archive and analytics services. This required a knowledge of technologies including HTML, CSS, JavaScript, crawlers, regular expressions, API, SSO, etc.
Generated new sales and customers in the UK and Ireland. This involved cold-calling, marketing campaigns, visiting customers, organising seminars, training users and updating the corporate website.
Tallaght, County Dublin, Ireland
Taught mathematics and computer basics to students attending Tallaght Youthreach training centre.
Dublin, County Dublin, Ireland
- Provided network solutions for telecommunications customers with an understanding of their business objectives and technical needs.- Developed network strategies for migrating and evolving mobile, fixed and data telecommunication networks. - Handled tenders, and supported bids by giving technical presentations to customers and providing pre-sales.
Dublin, County Dublin, Ireland
Provided Technical Support to Compaq enterprise customers on ProLiant servers and Cisco communications equipment. Resolved technical inquiries regarding Compaq’s network operating systems and network management software. Coached junior team members.
Other employees you can reach at energymachines.com. View company contacts for 38 employees →
Jonas Mattsson
Colleague at Energy Machines™
Sweden, Sweden
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SS
Smári Steinar
Colleague at Energy Machines™
Greater Malmö Metropolitan Area, Sweden
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LW
Lauge Winther
Colleague at Energy Machines™
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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ML
Madeleine Lempereur
Colleague at Energy Machines™
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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TG
Thomas Goransson
Colleague at Energy Machines™
Gävle, Gävleborg County, Sweden, Sweden
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KC
Kelvin Chen
Colleague at Energy Machines™
Gothenburg, Västra Götaland County, Sweden, Sweden
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GB
Gritt Bjørnshave
Colleague at Energy Machines™
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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CM
Christian Møller
Colleague at Energy Machines™
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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SJ
Sebastian Johannesen
Colleague at Energy Machines™
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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DH
David Hermansson
Colleague at Energy Machines™
Uppsala, Uppsala County, Sweden, Sweden
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Quick answers generated from the profile data available on this page.
Sean Needham works for Energy Machines™.
Sean Needham is listed as Technical Writer | Knowledge Base Manager | Content Creator | Improv Trainer at Energy Machines™.
AeroLeads has found 1 work email signal at @siteimprove.com for Sean Needham at Energy Machines™.
Sean Needham is based in Copenhagen, Capital Region Of Denmark, Denmark while working with Energy Machines™.
Sean Needham has worked for Energy Machines™, Siteimprove, Youthreach Tallaght, Ericsson, and Compaq Computer Corporation.
Sean Needham's colleagues at Energy Machines™ include Jonas Mattsson, Smári Steinar, Lauge Winther, Madeleine Lempereur, and Thomas Goransson.
You can use AeroLeads to view verified contact signals for Sean Needham at Energy Machines™, including work email, phone, and LinkedIn data when available.
Sean Needham holds Bachelor Of Engineering, Electronic Systems, Honours 2:1 from Ulster University.
Sean Needham is listed with skills including Customer Experience, Writing, Team Building, Diversity And Inclusion, Video Production, Release Management, Regular Expressions, and Open Innovation.
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