Responsible for the provision of IT service delivery to key public and private clientsTechnically trained, certified and operating in a full technical planning and implementation capacity for EMC's Data Domain.Coordinated and prioritized workloads to ensure service level agreements were metIdentified training gaps and advised on staff development requirements to maintain standardsAppointed to supervise coach and mentor staff from consultant levels to apprenticesResponsible for project, planning, milestone scheduling, resource allocation, procurementMaintaining corporate standards of quality and service support to meet strict SLA’sImplemented business processes and procedures to improve operational efficienciesPrepared proposals, scope of work reports and allied documentation for infrastructure projectsMonitored trading reports providing advice at board levelStock procurement and project costing officerUndertook SWOT analysis to identify and address possible gaps in operational efficiency