Sean Oates Email & Phone Number

Syracuse, New York, United States

Administer and configure firewall settings› Install operating systems, software, patches, upgrades, and hardware (i.e. servers, PC’s, switches and routers)› Analyze, trouble shoot, and resolve system hardware, software, and networking issues › Configure, optimize, fine tune, and monitor operating systems, software, and hardware› Setup of store servers, applications, and processes needed to bring a store live autonomously› Provide support by troubleshooting escalation calls for both internal team members and customers› Log and document all supported requests in service tickets (phone calls or instore) and ensure all service tickets are meeting the corresponding SLA’s› Serves as an escalation point and coach for all team members on hardware and software problem analysis and resolution › Ability to set up and performing system backups and recovery › Implement and monitor POS system and data security (virus protection, malware, PCI) › Communicate with Account Managers and customers on technology needs and industry changes› Provide phone support as necessary during regular business hours and after hour support› Follow up and support existing customers› Review proposals for equipment and software and recommends potential opportunities to the Account Manager› 3rd Party Integration – Work with lab and research and development to validate/signoff on new programs and software upgrades

Syracuse, New York Area

Coordinates and completes on-site training of POS, Back Office and web-based applications. •Follows up and supports existing customers. •Provides final system staging of POS Firewall installation and configuration hardware/software/firmware to match customer specifications. •Provides technical advice and resolves project problems. •Work with customers and co-workers to resolve support calls while working on other projects; multi-tasking required. •Maintain open and positive communication with clients, extended team members and management. •Maintain up-to-date skills required for all POS hardware and software supported.

Clay, Ny

I worked with computer repair and diagnostic of software, hardware and networking. inventory control, cash office, sales and services, and customer service

Associate Of Science (As), Information Systems Administration

Bachelor Of Science (B.S.), Information Systems Security