Engaging with internal stakeholders including different business units to assist in building trust, fostering positive relationships and a collaborate with cross function teams such as risk, fraud detection, MIS, CROIT, and segmented teams to develop and implement fraud strategies and processes to minimize risks and resolve fraud cases.Participate is stretegic planning and continuous improvement initiatives to enhance the overall effectiveness of the case management process, by managing correctness and completeness of fraud admin related complaints to mitigate the possible reputational risk.Monitor and audit compliance.Drafting fraud reports.Analysis of claims and accounts

Action complaints against the bank.Worked with internal and external stakeholders.Assessment of claims. Reassessment done.Communication skills. Analysis of cases and quality of work.

Worked in an inbound call Centre. Received call from internal and external stakeholders.Provided customer support and communications.Provided analysis on cases and gave feedback on cases.

Fraud analyst working in a detection setting analysiing customer spend. Calling clients to confirm transactions.