Sean Orrett Email and Phone Number

IT support varied between phone support, emails, & ticketing systems (Atlassian Jira). Supporting employees onsite location or remotely. Utilized hybrid environment of Active Directory and Azure Active Directory with account creations and password resets. Configure employees with Windows 10 imaging standards from Nikola Motor, Microsoft SharePoint site creation and delegation, Atlassian Jira group creation and delegation. Troubleshoot & maintain various Windows 10, & 11, Mac OS X, iOS, & Microsoft 365; hardware including desktop PC, laptops (Apple, Lenovo, HP), tablets (Apple iPads, Samsung), smartphones (Apple iPhone & Android models).Experienced remote support via Microsoft Teams, Microsoft Remote Desktop, ConnectWise.

Desktop support varied between phone support, emails, & ticketing system (Ivanti Service Manager). Supporting faculty, staff, and students on campus at Chapman University or remotely. Utilized Active Directory, Microsoft Azure Active Directory with account creations and password resets. Configure & migrate faculty, staff, and students from Windows 7 to Windows 10 & Mac OSX via Ivanti Management Console or JAMF. Troubleshoot & maintain various Windows 7 & 10, Mac OS X, iOS, & Microsoft Office 365; hardware including desktop PC, laptops (Apple, Lenovo, Dell), tablets (Apple iPads), smartphones (Apple iPhone).Experienced remote support via Jamf, TeamViewer, Microsoft Teams, Bomgar, Ivanti Management Console & Microsoft Remote Desktop. Authorized to operate ESV vehicles for field technical work on campus and satellite local sites.

Desktop support varied between phone support, emails, & ticketing system (Ivanti Service Manager). Corporate office of engineers, marketing agents, and IT. Supporting employees throughout various locations in California. Utilized Active Directory with account creations and password resets. Configure & migrate employees from Windows 7 to Windows 10 & Mac OSXTroubleshoot & maintain various Windows 7 & 10, Mac OS X, iOS, & Citrix applications; hardware including desktop PC, laptops (Apple, HP, Dell), tablets (Apple iPads, Dell), Cisco IP phones & smartphones (Apple iPhone).Experienced remote support via JAMF, Mobile Iron, SCCM, Citrix Workspace & Microsoft Remote Desktop.

Provided onsite and remote support for Kaiser Permanente printers (Lexmark). Utilizing ticketing system with Microsoft Field Service Mobile & Microsoft Dynamics AX to resolve work orders.

Provided onsite and remote support for Sutter Health employees at various locations in San Francisco.Utilizing ticketing system Cherwell for user inquiries. Remote support for users via Bomgar, Microsoft Remote Desktop Client, & SCCM. Proficient with Microsoft operating systems (Windows 7, 8, & 10).

Maintenance of virtual machines utilizing VMware software (Horizon & View Administrator). Provided desktop support to users via ticketing system Remedy.Assisting with print management & maintenance (hardware/software) (HP, Sharp). Integrate systems and consolidate technologies (Apple, Microsoft, VMware, HP, Dell) to simplify user experience.

Ensure that information is accurate and timely and systems are reliable (minimal failure and quick recovery) utilizing VMware software (Horizon, vSphere, View Administrator). Ensure systems help address compliance risks and ensure that IT systems and processes protect data from unauthorized access/misuse . Provide Consistent World-Class Service Delivery with print management (hardware/software). Integrate systems and consolidate technologies (Apple, Microsoft, VMware, HP, Dell) to simplify user experience and reduce operational costs.

Desk support varied between phone support & emails, corporate headquarters of executives & directors in San Francisco, national stores, & field agents. Badge creation, printer maintenance & repair, asset/inventory management of computer equipment & accessories, & order/purchase of necessary IT equipment. Troubleshoot & maintain various Windows OS & Mac OSX software; hardware including desktop PC, laptops(Apple, HP, Lenovo), tablets(Apple iPads, Samsung, Sony), & smartphones(Apple iPhone, Samsung, Nokia, HTC, Samsung).. Account creation/maintenance/deletion with Active Directory, Exchange Admin, Office 365 Admin, SCCM 2012 Admin, & Airwatch.

Field deployment, break/fix, & technical support technician for various customers across the United States. Projects include: Walmart, Amgen, Auto Zone, Home Depot, FedEx, IHG, Chico & IRS. Gathering relevant information systematically & to solve problems, identify needs per customer, develop & propose solutions. Maintain an ongoing relationships with customers, peers & support partners. Interact & communicate with people at operation & corporate levels. Perform reporting & administrative functions. Manage time effectively.

Diagnose, analyze & resolve technical problems & assist colleagues in the problem- resolution process using Windows-related services. Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.