Sean P. Email and Phone Number
Sean P. is a IT Support Engineer at Police Scotland at Police Scotland. He is proficient in English. Colleagues describe him as "I had the pleasure to work with Sean at EY between 2011 and 2017, and worked with him directly between 2015 and early 2017. Firstly I would state that Sean is one of the most technically astute people I have ever worked with. I know he has a personal interest in the latest technologies, and this carries over into his work alongside his ability to understand technical matters very quickly. In addition to this Sean works well under pressure, is able to manage his time extremely well to ensure that communications that are sent both on time and with accurate details within them. On a personal level I have also seen Sean work well with all kinds of different personalities. He has assisted colleagues who have required assistance, working on all manner of things from training to simply making them more comfortable, being empathetic and improving their morale. I have also personally seen work well with management, providing information proactively to them (including the professional handling of some difficult issues that others may shy away from). I personally loved every minute of working with Sean and would wholeheartedly recommend him to anyone who is looking to employ him." and "Sean’s clear communication skills and calm decision making were key factors behind his success in this role. In addition his in depth ITIL knowledge, his attention to detail and his strong technical knowledge made him a valuable member of the team"
Police Scotland
View- Website:
- scotland.police.uk
- Employees:
- 1866
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It Support EngineerPolice Scotland May 2024 - Present
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Operations And Support OfficerPolice Scotland Apr 2018 - May 2024
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Incident Recovery Specialist Shift LeadEy Feb 2015 - Jun 2017As Incident Recovery Specialist (Shift Lead) for Ernst and Young LLP, I have been accountable for the identification and coordination of major incidents in accordance with the firms aligned incident process. I assess incoming incidents by reviewing the information available then liaise with a wider multi-disciplinary team through conference calls or Skype to determine priority/severity level and the current impact the incident has on the business. At this point, with guidance from technical specialists the best course of action to service restoration will be undertaken to minimise disruption to clients/the business. At each stage of the process I ensure a detailed log of recovery actions is recorded and updates are communicated via defined communication channels with all escalations being appropriately documented.My role as shift lead also requires me to lead a team of 3 incident recovery specialists dealing with day to day operation of the team such as distribution of workload, communicating critical information from hand over meeting/document, administration and approval of annual leave/sickness leave/special leave, bi annual appraisals, career counselling/mentoring, signposting staff to HR/additional counselling services where appropriate and training/mentoring staff who are new to the business. This has been a challenging yet rewarding position and I have thoroughly enjoyed working with my team to achieve our mutual and individual goals. -
Senior Major Incident AnalystEy Aug 2014 - Feb 2015
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Major Incident AnalystEy Sep 2011 - Aug 2014
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Incident / Problem ManagerGetronics Uk May 2009 - Aug 2011In my current position as Incident/Problem Manager I take full ownership of incidents/problems, assessing the severity of incidents and their potential impact on the business, raising severity of issues when appropriate, liaising with technical departments to ensure correct process is being adhered to and correct recovery actions are being implemented, acted as chairperson for morning meetings to discuss overnight issues and the progress of any current high severity incidents/ problems and at all times communicate the progress and timelines for fixes to affected parties. With regards the problem management aspect of my role I am responsible for overseeing problems for the platform support area, I am responsible for guiding them through the problem process and helping them achieve a culture of pro-active problem management. I also hold regular meetings with the team to discuss any outstanding problems and drive them to a successful and speedy resolution. -
1St Line Support AnalystGetronics Uk Nov 2007 - May 2009As 1st line analyst my role involved taking a wide range of calls from desktop/laptop users, diagnosis of IT issues, providing a first time fix when possible or referring the issue to the relevant support department where necessary. I was trained in all skill sets across the department and I particularly enjoyed the diverse nature of this role. Due to excellent performance I was asked to oversee the support provision for 500 users in India and suggest changes to their processes where necessary – this resulted in improved efficiency for all users and I built strong and productive relationships with my colleagues. Towards the end of my time in the department I was asked to act as a trainer for new colleagues, training them on internal systems, department procedures and best practice.
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Mobile It EngineerAdvantange Computing Oct 2007 - Nov 2007This was a temporary placement which involved travelling to customer sites (domestic and commercial), diagnosis of IT issues such as spyware/virus, broken hardware components and onsite repairs. This role really helped develop my customer service and communication skills.
Sean P. Education Details
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Hnc Computing -
Bell CollegeDip He Computing
Frequently Asked Questions about Sean P.
What company does Sean P. work for?
Sean P. works for Police Scotland
What is Sean P.'s role at the current company?
Sean P.'s current role is IT Support Engineer at Police Scotland.
What schools did Sean P. attend?
Sean P. attended University Of The West Of Scotland, Bell College.
Who are Sean P.'s colleagues?
Sean P.'s colleagues are James Mackie, Angela Soutar, Leah Fairservice, Eric Hunter, Jim Mcandrew, David Ramsey, Christopher Archibald.
Not the Sean P. you were looking for?
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Sean McDermid, MSyl, M.ISRM
A Senior, Strategic Leader With Significant Public & Corporate Sector Experience Covering Public Safety, Global Security & Facilities, Investigation, Regulation, And Risk & Crisis Management.Chatham -
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