Spearheaded transformative Salesforce initiatives that propelled revenue growth from under $25M to $35M while pioneering the strategic development and implementation of Salesforce solutions across the organization. Orchestrated a comprehensive Salesforce integration strategy that created a unified view of operations and enabled AI-driven decision-making, positioning the company at the forefront of technological innovation in the industry. Managed a team of 4 direct reports and oversaw multiple functional areas, including Salesforce Development, Digital Marketing, Security, and IT Operations.Created a single pane of glass for all critical operations by integrating ERP, PLM, and CRM systems within Salesforce, eliminating data silos and improving resource allocation by 25%. This unified ecosystem enabled secure and reliable AI-driven insights across the entire business.Pioneered the adoption of Data Cloud and AgentForce, merging these with Salesforce CRM, Manufacturing Cloud, Service Cloud, and Employee Experience, resulting in a comprehensive, AI-enhanced business management system.Led the integration of Salesforce clouds with PLM, CAD, and ERP systems built on the Salesforce platform, creating a seamless flow of information across all business processes.Deployed Slack integrated with Salesforce, enabling real-time collaboration and capturing searchable knowledge directly linked to Salesforce objects, enhancing knowledge management and team productivity.Designed and implemented custom Salesforce applications, including an IT Help Desk knowledge base and a live time and material labor tracker for the production floor, significantly improving operational efficiency and data accuracy.Utilized advanced analytics to analyze project forecasts, engineering BOMs, and ERP schedules alongside historical delivery data, facilitating just-in-time material delivery and improving supply chain efficiency.

Drawing from my vast experience to direct the day-to-day operations of the IT department focused on the continuous improvement of the IT support and capacity within the organization. Oversee the replacement, integration, installation, and enhancement of various systems, networks, applications, and platforms. Develop and execute key IT performance strategies. ♦ Enhanced IT performance through the virtualization if the server infrastructure, implementation of VoIP system encompassing video conferencing, introducing new storage platform, and deploying a new backup and archival system. ♦ Championed the implementation and administration of the Salesforce CRM system. ♦ Steered the network redesign enabling enhanced security between VLANs, WiFi and management networks. ♦ Limited downtime triggered by ransomware to less than one hour. ♦ Streamlined IT processes and workflows triggering higher accountability and efficiency.

I engaged with a diverse client portfolio to maximize sales opportunities ensuring alignment with organizational objectives. Focused efforts on building presence within the Indiana territory promoting the entire Dell product line. Developed and executed effective marketing and sales strategies. Assessed client needs to present appropriate solutions offerings. Collaborated in the coordination of client presentations. Cultivated key partnerships with clients focused on initial and continuous service/product offerings. ♦ Spearheaded the development of monthly "lunch and learns" to educate clients on benefits of Dell solutions. ♦ Expanded internal sales methodology to encompass holistic solutions strategies. ♦ Generated a $150K+ sales territorial sales increase within one year. ♦ Conceptualized, developed, and delivered live mobile computing client-based events.

I was recruited to oversee the IT performance and delivery within a financial services organization aligning IT strategy with organizational goals. Held accountable for providing technical support and subject matter expertise in driving IT capability and expansion. Analyzed, selected, and implemented key IT programs solutions. ♦ Virtualized the infrastructure and serves enabling the deployment of new servers in 10 minutes, centralizing computing environment, improving remote access and enhanced disaster recovery. ♦ Successfully implemented disk-based backup and disaster recovery and well as intrusion prevention and content filtering solutions. ♦ Established a Data Processing Department overseeing data loading, troubleshooting, and data integrity for clients.

I leveraged an opportunity to lead technical sales and customer relations as well as operational development efforts of a leading virtualization consulting firm within Northwest Indiana. Facilitated user meetings to educate attendees on the benefits of desktop management, disaster recovery and resource utilization virtualization. Liaised with potential and existing clients to drive solutions sales and customer retention. Managed vendor relationships focused on the delivery of quality and cost-effective solutions. ♦ Effectively evangelized VMware's virtualization solutions as the Indiana territory leader. ♦ Grew a business from the ground up generating $200K in gross sales within the first year. ♦ Created and executed a comprehensive client portal enabling clients and vendors to review orders, technical cases and documentation.