• Collaborated in the design, build, deployment, and optimization of advanced call and contact center solutions for a global clientele.• Integrated third-party applications, including Salesforce and Zendesk, into the Genesys ecosystem, enhancing the overall functionality and user experience.• Developed a custom widget and application for open messaging within the Genesys platform, facilitating seamless communication through respective APIs.• Utilized Python, Node.js, and JavaScript for backend and frontend development, ensuring efficient data processing and integration within call flows.• Contributed to project documentation and testing to ensure high-quality deliverables.

• Set trail cameras and bait stations to monitor grey squirrel feeding activity. • Learned about highly informative data analytics for decoding recorded images. • Shadowed several departments within the Wildlife Group, gaining hands-on experience in diverse areas.

• Delivered friendly customer service, ensuring customer satisfaction and building lasting relationships.• Credited as a hardworking and reliable member of staff.