• Responsible for the hiring, training, scheduling and developing of a 25-30 person hotel team. • Responsible for inventory, ordering, training grids, tracking guest satisfaction scores, implementing and tracking incentives.• Responsible for completing credit card reconciliations, approving audit packs, reviewing complimentary rooms binder, credit to credit card binder, accounts receivable, accounts payable, and executing daily sellout strategies.• Verifying payroll in ADP, logging any missed punches, logging and approving time off, verifying PTO and vacation time. • Responsible for brag board, Risolution Day, birthday celebrations, executing luncheons, staff meetings, holiday celebrations, and other various activities planned for staff.

My accomplishments and Responsibilities included: • Received a score of 80% on Marriott’s Quality Assessment for Operations and Brand standards in 2016. • Received a score of 84.2% on Marriott’s Quality Assessment for Operations and Brand standards in 2017. • Responsible for the hiring, training, scheduling and developing of a 12-15 person housekeeping team. • Responsible for inventory, ordering, verifying Kronos, training grids, tracking productivity, implementing and tracking incentives. • Assisted other manager’s roll out new Quore program to better track and understand areas of growth.• Room Cleanliness Overall finished 2016 with a score of 83%, 13% growth from July.

My accomplishments and responsibilities included:*Received a score of 100% on Marriott's Quality Assessment for check in experience in 2014 & 2015.*Responsible for the hiring, training, developing and scheduling of a 6-8 person front desk team.*Assist the management team in completing credit card reconciliation, scheduling, training grids, accounts receivable, associate incentive, and executive daily sellout strategies.*Assisted in increasing the 2016 White Lodging internal audit score by 6.% over 2015.*Staff service overall finished 2015 in the top 15% of the brand.*Arrival Experience finished in the top 5% of the brand, Elite Awards Appreciation, top 15% 2015.

My accomplishments and responsibilities included:*Quickly and effectively solve customer challenges at the front desk.*Assisted overseeing of the Rooms division, completing documented inspections, and daily productivity reports.*Handled Accounts Receivable, Accounts Payable, Credit Card Reconciliations, utilizing STEPS, maintaining front desk supplies, and tracking pet rooms. *Handled guest complaints, inquiries, folio questions, and overall service requests. Answer guest questions about the hotel and hotel amenities as well as describing nearby businesses that may be of interest to guests. *Successfully transitioned from the Residence Inn Social hour to "The Mix" , additionally was cross trained as a gatehouse and social attendant, guest room attendant, laundry attendant and rooms inspector.

My position consisits of me working at the bakery from about 7am-3pm Tuesday through Saturday. While on the job I am in charge of baking the morning bake items along with preparing items we may need through the week. I normally make Croissants, Cookies, Cream Puffs, Eclairs and other various items as the day goes on. After morning bake is done is when I help prepare other items needed through the week such as extra cake batter, Italian Buttercream and other various items. I also helpout in the front of the house when needed, and occasionally help our Cake Decorator with little projects.

While at Sarah's my responsibilty consisted of many different thiings, some of the common ones were opening or closing the store, helping customers, resocking shelves when needed, stocking the cases with fresh baked goods first thing in the morning, cleaning the store up once shut down for the day, consultations with customers, and other various activities.

At Payless where I worked for almost 2 years I was responsible for opening and closing the store, restocking the shelves, customer assistance, balancing the register at the end of the day, depositing money to our bank, getting change when needed from our bank and also cleaning up the store when closing down for the day.

At Remax I was incharge of filing paperwork, making appointments with the agents for potential clients, cleaning at the end of the day, answering phones, transfering calls, and customer service.