Licensed Service Consultant
1. Handled 250+ face-to-face, telephone and video customer interactions weekly, maintaining high service quality2. Elevated customer satisfaction by 20%, leading to a 15% increase in repeat business, by resolving inquiries and developing personalized resolutions through product expertise3. Reduced customer complaints by 20% by resolving issues efficiently and compassionately4. Achieved 93% issue resolution on first contact by maintaining expert-level knowledge of products and systems5. Maintained 100% compliance rate while delivering outstanding customer service
Mar 2019 - Jul 2023
