Sean Philippi Email & Phone Number

Bloomington, Minnesota, United States

New Brighton, Mn

Bloominton, Mn

Complete PC and Mac repairs through a remote channel. Remove malware, repair email clients and resolve printer communication issues. User Acceptance Test our client to agent connection software. Educate the client on their concerns and provide next-steps which fall within Best Buy and Geek Squad policy.

Bloomington, Mn

Accurately and quickly diagnose client technical problems. Fix issue via remote connection and provide insights while working with client over the phone. Provide training and mentor-ship to junior agents through shadowing and quality assurance.

Bloomington, Mn

Manage queue of incoming calls. Return escalated customer inquiries, train new employees, monitor vendor site calls and document the quality of the interactions. Assist adjacent teams on an as needed basis.

Bloomington, Mn

Create process and contact flows for online chat sales program expansion. Exceeded expectations by finishing the flows ahead of schedule and utilizing the additional time to monitor customer chat interactions with third party vendors

Fort Mccoy, Wi

Maintain accountability of all 62 soldiers in the unit. Create monthly composite risk management reports at the battalion level. Manage battalion safety program deliver quarterly safety briefs to troops. Facilitate after action reviews to promote understanding of battalion exercises and to gain insightful feedback for future events. Manage and administer the unit’s physical fitness program.Mentor our junior enlisted, keep the OIC abreast of any personnel or equipment issues and ensure all equipment was set-up prior to Battle Assembly.

Troubleshoot second level technical support, process returns, vendor relations, cold calls, and odd jobs.

Signal Corps

Commissioned March 3, 2011 from Fort Benning, GA.

User Interface/Game Design And Development