▪Spearheaded Product Management, Design, and Technical Writing teams, crafting a cohesive and innovative product vision.▪Collaborated with the executive team to elucidate and disseminate company strategy to our Board and key stakeholders.▪Championed technical sales of high-stakes deals as an executive sponsor, clinching significant achievements like a $1M ARR deal with a Fortune 50 company. Honored twice in Avaya’s Strategic Win Report during indirect sales campaigns.▪Forged strong alliances with OEM partners to pioneer groundbreaking solutions in untapped markets, subsequently driving multiple novel revenue channels.▪Demonstrated versatility in roles to bolster startup expansion: pioneered the Sales Engineer role, laid the foundation for the Support and TAM units, and spearheaded strategic customer engagements.▪Played an instrumental role in the hands-on development of Tenfold's initial codebase and architecture for the first three years post-founding.

Championed internally to launch a startup within SGH Redglaze Holdings to bring our award winning CX expertise to businesses nationwide. Operational responsibilities include▪ GTM strategy▪ Technical sales▪ Solution design and delivery

▪Steered the complete product lifecycle of internal apps, resulting in amplified efficiency and productivity. Proudly led a team that bagged the CRM Magazine's ROI award for our transformative solutions.▪Acted as an on-the-ground leader for a dynamic 3-person team, crafting bespoke automation solutions to cater to specific business needs.▪Orchestrated tailor-made CRM solutions for Redglze Group and supervised CRM deployments on varied platforms, ensuring smooth transitions and functionality.▪Devised integrations for SugarCRM encompassing Magento, MailChimp, Saleslogix, and Stripe. Also pioneered a project management portal, drastically refining operational processes and augmenting team productivity.▪Engineered Talend ETL jobs to uphold impeccable data integrity across a myriad of internal systems: CRMs, custom web platforms, and Sage accounting software.▪Pioneered and open-sourced the inaugural REST client for SugarCRM 7, setting a standard for subsequent iterations.