• Managing the store with overall responsibility for achieving sales, great customer service, health and safety and great store presentation.• Increased sales of up to 30% against target for the year so far and improved takings against sales of 200/21 to become the top store for the week and month since February 2022.• Re-coaching and re-developing existing staff to drive the store takings and general store appearance through effective communication.

• Managing two delivery teams and ensuring that health and safety are always adhered to at the warehouse and with the two delivery teams. This included taking in deliveries, rotating stock and keeping costs to a minimum with effective delivery scheduled.• Supporting Store managers and staff in one of three shops located around Norfolk delivering great customer service and sales. Being an established family business for over forty years it was very important that we could maintain a high level of customer service.• Coaching and training staff on the delivery side of the business achieving great reviews on trust pilot. This was achieved by constantly reviewing our delivery skills bringing in new ideas.

• Managing one of six stores in the managers absence with an overall responsibility for sales, performance, customer service and great store presentation.• Supporting established store managers helping increase growth on like for like figures through setting sales targets, providing great customer service, basic visual merchandising and good housekeeping skills.• Seasonal merchandising in all six shop windows and helping store managers with key areas of the store to drive sales, add-on sales and much more.

• Store Manager with overall responsibility for sales, performance, training/coaching and much more within a store environment.• Significantly improved sales at the Ely branch. Sales ranking rose from 110th position to consistently within the top 25 within three months out of 200 stores.• Working with the retail director and merchandising team at head office on store layout guidelines for in-store promotions, store layout depending on season. This created a strong commercial impact across 200 stores.• Assisting Area Managers, Store Managers and staff with new store openings across the UK and Channel Islands supporting staff in existing stores.