As specialists in global internet connectivity, we enable our customers to take confidence from our intelligent, enterprise grade, global connectivity and seamless customer experience. We continuously innovate to make the internet better for business. With local teams on the ground and our intelligent platform expereoOne, we provide flexibility, control and visibility and are ready to assist you around the clock, supporting your reginal growth strategies as you scale up and down in even the most challenging locations. Our accessible expertise will help you navigate the complexity every step of the way as we help to consolidate your connectivity, providing you with total control of your global estate.

The EDGE team acts as a catalyst for disruptive innovation within _VOIS (Vodafone’s shared operations organisation), challenging the status quo to create the future of Vodafone.Orchestrated the largest proof of concept to date reimagining the candidate recruitment journey. Built global delivery team with internal & external partners achieving: - 195% of candidate leads target. - 53% reduction in time to evaluate candidates. - Assessed thousands of candidate’s language proficiency via AI language assessments. - Identified substantial annual cost savings through a significant reduction in reliance on external agencies.Pioneered AI copywriting proof of concept, authoring first AI generated article in _VOIS pre ChatGPT Owned experiment delivering first AI enabled social media recruitment campaign. Driving development and implementation of an Idea Management platform enabling The EDGE team to deliver 10X increase in disruption velocity and impact. Engaged with tech ecosystems and potential partners understanding capabilities, building a pipeline of collaborators for future experiments. Developed experiment frameworks to facilitate agile experiment delivery, effective communication, comprehensive evaluation, and continuous learning across various domains, including social listening, employee advocacy, and content.

Oversaw launch of Connected Education proposition in 13 markets enabling over 1.7 million students and teachers to teach and learn digitally.Delivered multi-million revenue & 150% YoY growth with Connected Education Delivered proof of concept pilot for Connected Education solution with multiple partners. Showcased in a CNN video article.Executed definition, development, testing and local implementation of globally scalable operations models for Ventures products to be used across 20+ markets. Coordinated definition of European Recovery Fund commercial opportunity for Connected Education Facilitated markets senior stakeholder engagement up to C Level driving local and global: - Definition of sales targets and revenue forecasts - Delivery of customer metrics reporting, proposition and operations evolution plansBuilt engaged global communities across partners and Vodafone markets for Ventures products to accelerate product adoption/evolution and facilitate best practice sharing

Led virtual team successfully delivering Connected Living Pilot for Vodafone Business Ventures in partnership with Mencap, winning CEO Global Spirit Hero award. Leveraged broad business contacts to stand up Service Desk supporting Pilot at zero cost. Engaged Mencap in a digital transformation journey for staff and end users.Managed program to improve insight into live view of Service Management Propositions through creation and deployment of digital tool.Owned multiple customer recoveries, recovering trust and opening future sales conversations up to C Level. Developed colleague capabilities through mentoring, training and creation of multiple best practice guides.Employee Champion actively delivering people initiatives driving a people centred agenda.

Managed diverse multi-disciplined teams globally located, accountable for on time delivery of all fixed line products to Vodafone Global Enterprise Customers.Successfully drove high performance in team demonstrated by improved key performance indicators consistently achieved for VGE UK fixed deliveries i.e. reduction in cycle times to 57 days from 80. Transformed the Delivery Management and Standard Fulfillment functions into one organization scaled to meet its business objectives.Owned In Year Revenue War Room delivering £68K in 6-week period with further £346K opportunity identified and handed to IYR Project Team. Drove continuous improvement culture, creating cross-functional communities leveraging colleague experiences and knowledge to share best practice, improving supplier lead-times and customer issue resolution. Set up of operation level reviews with partners to drive performance improvement activities

Leading & supporting a team of 30+ Delivery Management Coordinators delivering critical customer orders to agreed timescales whilst continually providing excellent customer serviceResponsible for performance management of the team, meeting & exceeding business/department KPIs Built & maintained effective strategic relationships with key stakeholders in the business working in partnership to enhance delivery capabilities to meet business needsResponsible for forecasting resource requirements for new projects & recruiting resourceContinually promoting innovation within the team and championing implementation of viable ideas to the wider businessDefined & implemented multiple strategic process improvements