A strategic professional in higher education, obsessively focused on program growth, relevance, and customer satisfaction, with expertise in:• Marketing & outreach to both domestic and international student populations.• Building the appeal and infrastructure that supports online learning.• Managing auxiliary profit-centers with optimized returns for institutions.Highly proficient in recruitment, marketing, strategic planning, data and business analytics, and continuous improvement in customer support and business operations, I am recognized for systematic impact on the enrollment matrix and services, and praised for team-building, sustainable risk-taking, continuity in metrics of success, and reliable returns on investment.Domain KnowledgeRecruitment & Admissions • Integrated Marketing Communications • Educational Ventures • Online Learning • Systems & Customer Service • Program DirectionRecruitment & Admissions• Strategic Enrollment Management• Recruitment Counseling• International Student Advising• Financial Aid Guidance• International Students• Strategic Partnerships• I-20 Certificate of Eligibility for Non-immigrant Student StatusIntegrated Marketing Communications• Integrated Marketing Communications• Web Publishing & Content Strategies• Content & Social Media Marketing• Customer Personalization• Automated Email Marketing• Drip Campaigns• Brand Stewardship• Data & Business AnalyticsEducational Ventures• Online Learning • Pre-College Programs• Value Added, Co-Curricular ProgrammingOnline Learning• Learning Management Systems• Asynchronous & Hybrid Course Adoptions• Student & Faculty Support• Working with Course Design Vendors• Third-Party Content AcquisitionSystems & Customer Service• Student Services• Customer Relationship Management• Student Information Systems• Continuous Process Improvement• Student & Faculty Self-Service Provisioning• Technology Rationalization• Process Modeling• Privacy, FERPA, Individuals with Disabilities Education Act (IDEA)• Course Accessibility ServicesProgram Direction• Budget, Profit & Loss• Procurement & Purchasing• Vendor On-boarding & Management• University Communications• Risk Assessment & Reduction• Logistics• Project Management• Transition Design• Staff Goal Setting & Evaluation• Employee hiring and onboarding• Faculty Relations• Diversity, Equity, Inclusion