• Business modelling and forecasting• Building procurement, supplier and customer relationships• Implementing financial and payroll systems• Overseeing the design and implementation of a prepaid transactional and bulk voucher management system• Responsible for commercial pricing• Cash flow and budget management• Monthly, quarterly and year-end financial and management reporting

Main areas of responsibility included commercial pricing, insight into commercial performance, business modelling and BI system development and maintenance, as follows:• Establishment/ development of the BIPM department• Providing strategic direction across departments through customer insight• Business modelling for new products, channels, regions, initiatives, etc.• Consulting to Group companies/ internal teams to drive consumer-based analytics and develop new methods of targeting customers and products• Responsibility for pricing structures and development of new tariffs/ deals • Creation of product-based commission structures with Sales teams, Commercial Finance and Customer Operations• Product price management and negotiations with wholesalers/ customers• Developing commercial plans and product/segment strategies, including detailed sales budgets for the business• Regular (daily, weekly, monthly, quarterly and annually) and ad-hoc reporting of KPIs to identify root causes of performance and drive decisions/ risk mitigation• Forecasting of sales and business performance• Reporting to the Board of Directors on a regular basis and attendance of Board meetings• Ongoing Customer and Product Masterfile Management and Analytics • Leading research efforts and feedback to support customer base expansion, identifying potential market gaps and opportunities• BI system architecture development (Cognos) and management of various system dependencies between production systems and BI tools• Introduction of new reporting tools/ methods – visualisation software (Tableau), geo-mapping (ARCGIS)• Cost and budget management for the BIPM department with a focus on efficiency and effectiveness• Monitoring of other business costs directly related to the Commercial function• Leading and motivating staff to effectively deliver on all business objectives• Collaborating and consulting with the Commercial and EXCO teams on sales performance and improvement areas

• Meeting with operational, senior and executive management on a regular basis regarding planning, scoping and finalization of audit reviews• Reporting to the Audit Committee• Developing the strategic internal audit plan and risk universe• Oversight of individual audit reviews• Managing staff and external consultants• Controlling the department’s financesSpecific areas covered through detailed audits included sales and marketing, finance and support services, network management and IT and customer operations.

• Developing internal audit methodologies• Performing risk assessments• Developing strategic internal audit plans for clients (including budgeting) • Developing and maintaining relationships with the client’s management and audit committee members • Presenting audit reports to management and audit committees• Monitoring and controlling budgets for audits• Supervising audit staff on audits (up to 6), providing on-the-job training and reviewing work performed by staff• Mentoring junior staff in terms of career development and performance • Managing a client portfolio covering construction, steel, life insurance, banking, pension funds, telecommunications, mining, food, aid, healthcare and education industries

• Performing external audit reviews and preparing financial statements• Performing internal control assessments• Managing a client portfolio covering refrigeration, security, construction and engineering, fast food, FMCG, technology, electrical, local government and pharmaceutical industries