+ Led effort to rebuild and re-platform the mobile app utilizing Kotlin Multi-Platform as well as native Android and iOS development to deliver secure and performant user experience+ Coordinated and drove development and design process to build and introduce a user guest experience to the previously gated loyalty only program making the mobile app shoppable for all customers+ Orchestrated group collaboration to create natively built ecommerce for mobile app users to replace the integrated web experience offering a smoother and more seamless shopping flow+ Manage collaboration and communication with cross functional stakeholders to influence and support the development and delivery of the roadmap for mobile app+ Own product documentation, roadmap and backlog priorities, scrum team management and cross functional partner dependencies as well as gap and/or risk mitigation+ Provide execution guidance to align with business requirements and offer subject matter expertise to ensure alignment with customer needs and expectations

+ Led team to create mobile app from the ground up utilizing React Native for the Android and iOS operating systems+ Managed engineering, QA, and design teams in constructing company mobile app platform+ Owned product timeline, backlog, roadmap, and UAT process to iterate and improve mobileapp experience+ Assisted in inception of first company owned credit card program offer to users for assistance with small business expenses.

+ Oversaw effort to construct user portal to manage supply chain for large national corporations+ Managed project backlog and led product and engineering team in effort to update user experience for existing system used by clients

- Develop a product vision and strategy to accomplish that vision which including creating, managing, and maintaining the product roadmap- Document functional requirements in support of roadmap initiatives- Participate in all Scrum ceremonies ensuring clear prioritization and expectations for new development which includes leading monthly product demos to the extended Express organization- Collaborate with engineering to ensure maximum scalability/reusability in new development- Be the “voice of the market” for internal partners by staying current on new experience innovations and communicating opportunities your Scrum team and stakeholders- Communicate strategic deliveries and performance to the business while intaking new ideas and objectives from key stakeholders for product consideration- Define and analyze metrics that inform the success of product lines online and across digital channels- Contribute to individual and team development as a team/peer leader and provide insights and suggestions to improve the product development process

- Lead project to re-write and re-platform the PINK Nation mobile app allowing to bring code base in house allowing for more seamless development, software updates, and app store releases which resulted in an increase of customer traffic and mobile sales by over 300%- Oversaw project process, acceptance criteria creation, and development cycle throughout the PINK Nation mobile app redesign initiative - Collaborated with UI/UX, marketing, analytics, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverables- Utilized Microsoft Planner and Trello while working closely with our production, marketing, and brand partners to maintain and prioritize the product roadmap- Managed sprint cadence and workflows as well as drove sprint ceremonies such as sprint review, sprint demo, and sprint retro- Drove day-to-day execution with product team (developers, designers, SMEs, and stakeholders) to ensure deadlines were met and within budget

- Control agile product development process for web & mobile software marketed for PinnacleHealth, Nationwide Children’s Hospital, Trinity Health Systems, The Cleveland Clinic, Cardinal Health and other top healthcare providers across the country- Manage client relationships to determine user necessities and translate customer needs into detailed technical requirements- Prioritize product functionality, write requirements based on these prioritized needs, and define acceptance criteria- Organize, allocate and forecast staff availability based on deliverables and business needs- Create wireframes and prototypes of upcoming features for client and development reference using software such as Invision - Migrated product functionality from a customized model to a platform model in order to position the company to scale and grow the number of supported clients- Orchestrated the creation of new feature documentation and maintain consistency of new features from inception to implementation in accordance with the product roadmap- Created and organized company-wide product platform portfolio including a robust outline of our product’s features and functionalities as well as the present and future vision for our products to support company for growth and scalability- Led the launch and utilization of the Jira platform to create company workflow scheme to facilitate and maintain our product life cycle

- Control agile product development process for web & mobile software marketed for PinnacleHealth, Nationwide Children’s Hospital, Trinity Health Systems, The Cleveland Clinic, Cardinal Health and other top healthcare providers across the country- Manage client relationships to determine user necessities and translate customer needs into detailed technical requirements- Prioritize product functionality, write requirements based on these prioritized needs, and define acceptance criteria- Organize, allocate and forecast staff availability based on deliverables and business needs- Create wireframes and prototypes of upcoming features for client and development reference using software such as Invision - Migrated product functionality from a customized model to a platform model in order to position the company to scale and grow the number of supported clients- Orchestrated the creation of new feature documentation and maintain consistency of new features from inception to implementation in accordance with the product roadmap- Created and organized company-wide product platform portfolio including a robust outline of our product’s features and functionalities as well as the present and future vision for our products to support company for growth and scalability- Led the launch and utilization of the Jira platform to create company workflow scheme to facilitate and maintain our product life cycle

- In charge of testing mobile software and web applications for a range of operating systems and devices including Android, iOS, and a number of web browsers- Optimized company task management system Asana to increase productivity for ideal product delivery and cross-functional communication- Used Crashlytics to analyze application performance and communicate recommended improvements to development team- Architected software quality analysis process for product platform from the ground up

- Responsible for customer engagement and satisfaction and for maintaining a clean, organized, and responsible environment - Trained and supervised a staff of 30+ in a restaurant with over $2 million in annual sales

- Increased investment and sponsorship in the city of Columbus and enhanced user engagement for company Twitter and Google+ accounts- Entertained and involved participants in social engagement during a weekly trivia performance at various locations throughout Columbus

- Increased bar sales and customer attendance by introducing and managing weekly karaoke - Responsible for maintaining bar security, upholding Ohio alcohol and liquor laws, and handling cash management