Sean Sarson Email & Phone Number

PROFILE SUMMARY:Accustomed to implement solutions that reduce single points of failure to achieve predetermined organizational objectives. Well-developed aptitude for leading cross-functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results. Instrumental in managing complex milestones while adapting to changes and shifting priorities while enforcing adherence to standard protocols and policies. Adept at fostering professional relationships with C-level staff to identify operational deficiencies and implement pivotal adjustments to achieve measurable improvements. Excellent communicator, advantage technical, business and financial acumen to liaise effectively with potential clients, executives, and stakeholders. Proficient with PC systems; Windows 10, Microsoft Office, Remedy, Putty, Citrix.SKILLS & ABILITIES: · Quality Control & Assessment· Client Relationship Building· Documentation Management· Strategic Planning & Analysis · Profit Optimization· Policies Coverage & Changes· Account Administration· Regulatory Compliance · Customer Satisfaction· Trust and Loyalty Building· Excellent Communication· Conflict ResolutionCAREER ENHANCEMENTS:· Professional experience includes monitoring of technical equipment maintenance and availability, successfully identifying and solving previously undiscovered hardware and software problems, meticulously documenting each fix and update for future reference, using a variety of advanced diagnostic tools, keeping systems secure and up to date and assisting both colleagues and customers with a variety of technical issues.· Keeping accurate records of quality control records and general business processes to save time for internal users.· Troubleshooting technical issues, anticipating problems, and performing routine maintenance in line with regulatory protocols.· Implemented staff training initiatives on corporate scheme to ensure deliverance of quality customer services.

Listed skills include Customer Service, Team Building, Account Management, Corporate Communications, and 18 others.

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  Scale Network Specialist

  Hobart Corporation

  Dec 2004 - Present - Lenexa, Ks

  Served as Technical Associate for the largest Corporate Account with a worth of over $20 Million/yearly in both Sales/Service. Provided advisory support to higher management on all business operations, having short and long- term impacts on company profitability. Evaluated overall business processes and kept accurate quality control records to ensure high-performance standards. Monitored, developed, and implemented internal controls for smooth running of operations. Acted as a point of contact for all inquiries related to established accounts while delivering quality customer services for prospective clients. Traveled in the field and conducted B2B & B2C visits to acquire new clients; followed up with calls to close business.Key Contributions:· Coached and mentored subordinates to exert the efforts necessary to attain organizational goals.· Administered up to 6.5k locations across the United States, Canada, and Puerto Rico with networking equipment of approx. 25k pieces.· Led a team of 100+ scale technicians in the field as well as eliminated technical discrepancies promptly.