- Created and designed company IT department from the ground up.- Set up professional Help Desk system through ConnectWise to create a structured ticketing system to optimize and expedite support for Maxi-Lift staff. Over 300 tickets were documented and resolved for 2015. Trained fellow employees on steps for correctly submitting tickets and responding to ticket updates.- Developed IT Project Tracker workbook to centralize list of on-going, completed and revolving projects.- Created IT Inventory room to create secure storage for expensive IT equipment, create a buffer zone for disposal of antiquated equipment and to add structure in creating a professional IT department.- Supported 150+ employees and 10 servers running Linux & Windows Server 2008/2012.- Balanced 5-7 ongoing projects and up to 10 tickets on a daily basis.- Trained coworkers on new IT policies and protocols.- Helped align and further interdepartmental goals with company goals- First point of contact for over 15 vendor accounts.- Worked with outside 3rd party IT companies to plan and implement e-mail upgrade from on-site hosted Exchange server to cloud-based Office365.- Documented over $25,000 in savings within the first year.- Fervently resolved previous outstanding credits/charges amounting to credits totaling more than $11,000 and liabilities totaling more than $6000. This involved communicating with more than (30) 3rd party employees in different departments over the span of 5 months.- Attended IT college while working full-time to advance hands on skills and formal education.

- I used Kaseya, an enterprise class cloud-based IT management software to supervise and oversee over 200 company machines and servers across 14 locations worldwide. Kaseya also allows me to see potential security threats (i.e. Trojan's, Viruses, Spyware, etc.) before they can make a significant impact.- Tracked all help desk calls coming to the IS department through the use of ticketing- Identified trends, suggest training, PC upgrades, and application upgrades based on ticketing information- Continual devotion to company's cyber security. Staying up-to-date on potential computer threats such as viruses, malware, worms, and other malicious software

- Purchased large volume material/components for customers, which buy to sales orders and/or forecasts. - Ensured supply chain is completed from the purchasing stage to when material arrives at final destination.

- Launched EzBooks in March of 2007 as a side business while being a full-time college student. I purchased and sold new and used college textbooks at different colleges.- In 2010, EzBooks had approximately 20k in revenues, and had over 300 customers with an average profit margin of 30%-40% per book sold. Quick inventory turnover and inelastic market demand were significant contributing factors to success to ensure semi-annual goals were met- EzBooks has a business plan, along with marketing strategies, and financial projections.

- Managed employees and communicated with multiple supervisors - Created and adjusted weekly schedule- Completed end of the week reports for store