• Provided technical support to customers via email, telephone, and appointment. Documented detailed descriptions of issues in the ticketing system and followed up with swift resolutions.• Assisted in the timely setup, maintenance, and troubleshooting of computers, printers, and other technical equipment in buildings related to Rutgers University.• Analyzed problems, researched solutions, and communicated issues to senior-level staff.

• Audited ~ 500 employees' network trac and device usage, agged activity for misconduct, shadowed under the C.I.O. and cyber-security specialist to gain a broader understanding of dierent branches of IT.• Created server-wide backups of SQL les, allowing for ecient transition to new server hardware with reliable and up to date backups.• Wrote an inventory-logging program in C# that authenticated users with LDAP, saving employees time from contacting or visiting warehouse locations.

• Troubleshooted various hardware issues that impacted the productivity of teachers and students, including but not limited to computers, printers, and phonelines. • Managed a district-wide Google organization with 1000+ students to properly handle any and all Information Technology-related issues.• Utilized Microsoft's Active Directory, User Account Control, Spiceworks, and various other administrative software to complete day to day and longterm tasks.