After achieving my goal of becoming a Senior Relationship Manager within Commercial Banking I now manage a portfolio of 83 customers that are based within London. My portfolio is made up of Business to Business companies that are made up of the following sectors:Facility ManagementsServiced OfficesConstructionSecurityTransport and LogisticsInward InvestmentMy goal is to ensure that NatWest are providing the right level of facilities and services to meet the… Show more After achieving my goal of becoming a Senior Relationship Manager within Commercial Banking I now manage a portfolio of 83 customers that are based within London. My portfolio is made up of Business to Business companies that are made up of the following sectors:Facility ManagementsServiced OfficesConstructionSecurityTransport and LogisticsInward InvestmentMy goal is to ensure that NatWest are providing the right level of facilities and services to meet the day to day banking requirements for all my customers and their bespoke needs but to also ensure that if there is an additional requirements such as a change in direction or strategy for a business that I can provide the right level of support and expertise to find a solution.The relationships between the Management team of every business and the Relationship Manager is what sets NatWest apart within the market place. Show less

It has been an ambition of mine to become a Senior Relationship Manager within NatWest since I joined the group back in August 2005. I have worked within numerous departments within NatWest to build up a strong network to support my goal and becoming an Assistant Relationship Manager was the next natural progression for me on my journey.During my five years as an assistant I had the pleasure of working alongside many very experienced Managers that I was able to support the growing… Show more It has been an ambition of mine to become a Senior Relationship Manager within NatWest since I joined the group back in August 2005. I have worked within numerous departments within NatWest to build up a strong network to support my goal and becoming an Assistant Relationship Manager was the next natural progression for me on my journey.During my five years as an assistant I had the pleasure of working alongside many very experienced Managers that I was able to support the growing portfolios and learn from their styles and approaches to ensure that when I achieved my goal I would be able to have my own personal identity and style.I supported two Commercial Portfolios at anytime making up 160 businesses within London that covered a range of Sectors such as:ConstructionFacilities ManagementInward InvestmentTransport and LogisticsRecruitmentI would support the Relationship Manager to ensure that any aspects of the overall NatWest service that was not meeting the requirements our customers needed to ensure the smooth running of their businesses was identified and addressed as soon as possible.My view is the only way as an organisation we can improve is from the feedback received from our customers and finding ways to try and prevent issues from reoccurring again.It was a great opportunity to meet Directors and Shareholders of the businesses to understand the Goals and Visions for the business in the Short, Medium and Long term. Show less

I managed a small Portfolio of corporate credit card facilities that involved the management of the day to day running of the whole Card program that had as many as 2000 individual Card holders under each of the connections.I would ensure that the smooth running of opening additional cards, amendment of card limits, change of administration details such as change of address and any urgent matters such as cards being lost or stolen.This was a great way to liaise and work with… Show more I managed a small Portfolio of corporate credit card facilities that involved the management of the day to day running of the whole Card program that had as many as 2000 individual Card holders under each of the connections.I would ensure that the smooth running of opening additional cards, amendment of card limits, change of administration details such as change of address and any urgent matters such as cards being lost or stolen.This was a great way to liaise and work with members of the Finance team within the corporate businesses as well as networking within NatWest to find at times solutions to complex legacy issues and finding future ways to mitigate the issues happening again. Show less