Sean Stokes Email & Phone Number

County Waterford, Ireland

~ Sole IT professional for the EMEA region, delivering first-class IT support~ Managed provisioning of MacBooks for both in-office and remote employees~ Created training and policy documentation

Dublin, County Dublin, Ireland

~ Managed team KPIs, support automation, and provided remote troubleshooting to a global clientele at Salesforce~ Achieved 98th percentile customer satisfaction score in phone, chat, and Slack-based support methods~ Attained Salesforce 201 Certificate ~ Nominated as champion for new IT Support channel via Slack for global TechForce technical support~ Developed and maintained support and security SOPs for new hire training~ Demonstrated technical knowledge, problem-solving skills, communication skills, and ability to foster positive relationships~ Possessed attention to detail, continuous learning mindset, and excellent time management skills

County Wexford, Ireland

My work at Kent stainless included: Mapping and analyzing business processes. Website maintenance & SEO Development.Automateing Excel sheets

County Carlow, Ireland

My duties included packaging bottles into boxes for international shipping, preparing kegs for delivery, and assembling bottles into special gift packs.

County Waterford, Ireland

I was responsible for organizing appointments for insurance customers to have safety boxes installed in their vehicles. My key duties included providing excellent customer service by understanding and addressing customer concerns and maintaining meticulous documentation to ensure engineers had all necessary information for their dispatch.