Sean Stringer Email & Phone Number

Southampton, England, Gb

Winchester, England, United Kingdom

Assistant Director responsible for the Delivery and Transformation of the largest public sector Shared Services Partnership in the UK. Encompassing Hampshire County Council, Hampshire Constabulary, Hampshire & Isle of Wight Fire Service, Oxfordshire County Council, Westminster City Council, London Borough of Hammersmith & Fulham and the Royal Borough of Kensington & Chelsea.

Winchester, England, United Kingdom

Leadership of Corporate Services delivery for the largest Public Sector Shared Services partnership in the UK. Responsible for the HR, Recruitment, Pensions, Purchase to Pay, Payroll and Customer services functions that support Hampshire County Council, Hampshire Constabulary, Hampshire Fire and Rescue Service, Oxfordshire County Council, Royal Borough of Kensington and Chelsea, Westminster City Council and London Borough of Hammersmith and Fulham.

Winchester

Leading the customer service and continuous improvement departments for the largest Public Sector Shared Services partnership in the UK. With a key focus to turn insight in to action, defining service strategy, continually improving standards for customer service excellence and working with external stakeholders and multiple partners to improve customer access and service provision in line with corporate objectives.

Staines

Head of the Executive Customer Services Department for Centrica/British Gas. Working directly for the Managing Director of British Gas with the responsibility to engage with senior internal and external stakeholders. Leading the organisational response to high profile Media, MP enquiries and customer complaints directed at the Centrica and British Gas Boards

Windsor

Business mentor to Co-wheels (an established social enterprise community car club with a national reach) over a 18 month period, helping prepare the enterprise for significant investment and long-term success through business plan development and due diligence supportProvided guidance, support and connectivity through internal and external business networks on innovation, KPIs and reporting, governance, IS systems, customer service strategy and marketing.Ignite is the UK’s first impact investment fund with a focus on energy - looking for enterprises with a clear social mission and a sustainable financial model.

Staines

Led the British Gas customer retention strategy, providing the platform for customer number growth in a highly competitive regulated environment. Incorporating customer experience, product & proposition development, marketing, and the implementation of customer segmentation and value based management in to commercial activity.Responsible for leading a department focussed on in life campaign development and delivery across all relevant marketing and operational channels.Also leading the development of systems that enable British Gas to implement marketing activity in to core SAP systems through campaign functionality and through the implementation of Best Next Action customer relationship management

Southampton, United Kingdom

Led the delivery and transformation of the first resolution complaints account management function in British Gas. Responsible for 200 FTE, focussed on reducing British gas market share of ombudsman complaints.Leading the modernisation of processes and ensuring data migration plans were completed in collaboration with national business improvement groups and key internal and external stakeholders.

Southampton, United Kingdom

Reporting to the General Manager and accountable for the general enquiries call type and over 200 FTE and an operational budget of £8m. Developed tactical plans to maximise profit and increase business growth, leading teams with high engagement, high NPS and exceptional sales performance during a period of significant business transformation

Communication Studies (Ba)

A Level, Communication And Media Studies And English Lit/Language

Module, Psychology