Sean Stringer Email and Phone Number
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An experienced Leader with a strong track record of delivering results in multiple sectors across a broad range of disciplines, including Customer Service, Commercial Strategy and Business Transformation. A determined achiever with strong leadership skills and the ability to translate strategic outlook in to tangible results. Passionate about customer service and effective at building highly motivated teams, as well as leading cross-functional teams in a fast-paced, regulated environment.
Hampshire County Council
View- Website:
- hants.gov.uk
- Employees:
- 9078
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Assistant Director - Shared ServicesHampshire County CouncilSouthampton, England, Gb
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Assistant Director Shared ServicesHampshire County Council Jan 2022 - PresentWinchester, England, United KingdomAssistant Director responsible for the Delivery and Transformation of the largest public sector Shared Services Partnership in the UK. Encompassing Hampshire County Council, Hampshire Constabulary, Hampshire & Isle of Wight Fire Service, Oxfordshire County Council, Westminster City Council, London Borough of Hammersmith & Fulham and the Royal Borough of Kensington & Chelsea.
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Head Of Integrated Business CentreHampshire County Council Jul 2021 - Jan 2022Winchester, England, United KingdomLeadership of Corporate Services delivery for the largest Public Sector Shared Services partnership in the UK. Responsible for the HR, Recruitment, Pensions, Purchase to Pay, Payroll and Customer services functions that support Hampshire County Council, Hampshire Constabulary, Hampshire Fire and Rescue Service, Oxfordshire County Council, Royal Borough of Kensington and Chelsea, Westminster City Council and London Borough of Hammersmith and Fulham.
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Head Of Corporate Customer ServicesHampshire County Council Feb 2017 - Jun 2021WinchesterLeading the customer service and continuous improvement departments for the largest Public Sector Shared Services partnership in the UK. With a key focus to turn insight in to action, defining service strategy, continually improving standards for customer service excellence and working with external stakeholders and multiple partners to improve customer access and service provision in line with corporate objectives.
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Head Of Executive Customer ServicesCentrica Dec 2012 - Feb 2017StainesHead of the Executive Customer Services Department for Centrica/British Gas. Working directly for the Managing Director of British Gas with the responsibility to engage with senior internal and external stakeholders. Leading the organisational response to high profile Media, MP enquiries and customer complaints directed at the Centrica and British Gas Boards -
Ignite Investment Fund - Business MentorCentrica Mar 2014 - Jul 2015WindsorBusiness mentor to Co-wheels (an established social enterprise community car club with a national reach) over a 18 month period, helping prepare the enterprise for significant investment and long-term success through business plan development and due diligence supportProvided guidance, support and connectivity through internal and external business networks on innovation, KPIs and reporting, governance, IS systems, customer service strategy and marketing.Ignite is the UK’s first impact investment fund with a focus on energy - looking for enterprises with a clear social mission and a sustainable financial model.
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Commercial ManagerBritish Gas Apr 2009 - Dec 2012StainesLed the British Gas customer retention strategy, providing the platform for customer number growth in a highly competitive regulated environment. Incorporating customer experience, product & proposition development, marketing, and the implementation of customer segmentation and value based management in to commercial activity.Responsible for leading a department focussed on in life campaign development and delivery across all relevant marketing and operational channels.Also leading the development of systems that enable British Gas to implement marketing activity in to core SAP systems through campaign functionality and through the implementation of Best Next Action customer relationship management -
Contact Centre Manager - ComplaintsBritish Gas Jan 2008 - Mar 2009Southampton, United KingdomLed the delivery and transformation of the first resolution complaints account management function in British Gas. Responsible for 200 FTE, focussed on reducing British gas market share of ombudsman complaints.Leading the modernisation of processes and ensuring data migration plans were completed in collaboration with national business improvement groups and key internal and external stakeholders.
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Contact Centre ManagerBritish Gas Apr 2004 - Dec 2007Southampton, United KingdomReporting to the General Manager and accountable for the general enquiries call type and over 200 FTE and an operational budget of £8m. Developed tactical plans to maximise profit and increase business growth, leading teams with high engagement, high NPS and exceptional sales performance during a period of significant business transformation
Sean Stringer Skills
Sean Stringer Education Details
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Communication Studies (Ba) -
Fareham CollegeCommunication And Media Studies And English Lit/Language -
Psychology
Frequently Asked Questions about Sean Stringer
What company does Sean Stringer work for?
Sean Stringer works for Hampshire County Council
What is Sean Stringer's role at the current company?
Sean Stringer's current role is Assistant Director - Shared Services.
What is Sean Stringer's email address?
Sean Stringer's email address is se****@****ica.com
What is Sean Stringer's direct phone number?
Sean Stringer's direct phone number is +4417534*****
What schools did Sean Stringer attend?
Sean Stringer attended London Metropolitan University, Fareham College, The Open University.
What skills is Sean Stringer known for?
Sean Stringer has skills like Business Process Improvement, Management, Stakeholder Management, Change Management, Customer Retention, Business Transformation, Contact Centers, Project Delivery, Leadership, Strategy, Team Leadership, Customer Experience.
Who are Sean Stringer's colleagues?
Sean Stringer's colleagues are Heather Grimes, Russell Garry, Marian Spencer, David Milton, Sally Saunders, Lupita Wrench, Jennifer Hogan.
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