Sean Tacker Email & Phone Number

Louisville, CO

Boulder, CO

• Responsible for managing a team of ten for their day to day metrics
• Responsible for analyzing incoming customer surveys and determine root cause for a dissatisfied survey
• Establish development plans to improve metrics over time, setting specific goals for each subordinate
• Responsible for meeting with each individual on a weekly basis to discuss how development is progressing and allow the individual to be an integral part of their own development
• Perform call observations at random to asses adoption of specific coaching given
• Organize entire team meetings weekly to disperse important information to keep everyone informed as much as possible

Boulder, CO

• Responsible for training new hires for a multiple week training course as designed by apple
• Responsible for maintaining up to date knowledge on newly developed training material
• Responsible for delivering all content in accordance with Apple standards
• Responsible for tracking attendance for new hires throughout the training
• Responsible for submitting payroll for all new hires while in training
• Maintain a clean and organized training environment at all times

Boulder, CO

• Responsible for performing evaluations on recorded calls as directed by industry requirements through a standardized form
• Responsible for providing feedback and guidance in one on one sessions with call center representatives
• Ability to identify trends in call behavior and isolate root cause
• Perform data analysis when and as directed
• Routinely run data reports for the use of the operations department and quality department
• Organize group coaching sessions when trends in call behavior arise to facilitate positive change

Boulder, CO

• Responsible for performing evaluations on recorded calls as directed by industry requirements through a standardized form
• Responsible for providing feedback and guidance in one on one sessions with call center representatives
• Ability to identify trends in call behavior and isolate root cause
• Perform data analysis when and as directed
• Routinely run data reports for the use of the operations department and quality department
• Organize group coaching sessions when trends in call behavior arise to facilitate positive change

Boulder, CO

• Responsible for handling all consultations from Tier 1 Advisors and wireless carriers
• Providing guidance and positive feedback and taking over when in the best interests of the customer
• Responsible for collaborating with Apple engineers to solve complex issues in accordance with procedures and following up with customer when appropriate
• Responsible for providing customer appeasements when appropriate in accordance with Apple Policy
• Responsible for facilitating repair or replacement of a customer’s device through Apple procedures

Boulder, CO

• Responsible for the troubleshooting of issues with all Apple handheld devices
• Responsible for determining any and all hardware issues with devices and setting up repairs in accordance with Apple policy

Brighton, CO

• Efficiently managed employees to strive for superior food quality and service.
• Responsible for handling and recording daily sales and other paperwork.
• Maintaining a high standard of leadership and promoting a team environment.
• Accountable for daily cash deposit and two Point of Sale drawer balances.
• Managed and remedied customer complaints.
• Had authority to approve of donations to the community.

Greater Denver Area

• Responsible for fueling commercial aircrafts to the accurate weight for each flight.
• Maintain safe fueling vehicles, including the daily maintenance check
• Upheld documentation and recording of all fuel quantities and usage