Sean Tape Email & Phone Number

Adelaide, Sa, Au

Customer Experience Manager

In my current role as Venue Manager, I identify and meet potential clients to present array of products and services they can choose from with the objective of closing deals and generating income for the company. I effectively implement best practice processes to ensure customer satisfaction leading to customer retention and growth. I eagerly provide team leadership and coaching to ensure efficiency of personnel to ensure revenue and profit maximisation. I also carry out tasks in managing high… Show more In my current role as Venue Manager, I identify and meet potential clients to present array of products and services they can choose from with the objective of closing deals and generating income for the company. I effectively implement best practice processes to ensure customer satisfaction leading to customer retention and growth. I eagerly provide team leadership and coaching to ensure efficiency of personnel to ensure revenue and profit maximisation. I also carry out tasks in managing high volume of cash control. I meticulously gather data to monitor and analyse P&L on a monthly basis. I then initiate and lead the planning and development of business plans, targets, and budgets. With a forward planning approach, I assess business cost each week against margins, for labour and expenses and modify processes when necessary to ensure they fall within budget. I innovatively conceptualise and implement marketing strategy for events such as hallmark days, special events and function packages. I strictly adhere to and enforce health and safety policies and management system. I carry out risk management processes and analysis. Diligently, I review and study relevant information to maintain a sound understanding of legislative and compliance and meet all current and emerging requirements. I build and maintain a good relationship with the local authorities and community groups. Evaluate and execute the rollout of new systems. Utilising consultative methods, I provide leadership through effective communication with management and staff. I extensively conduct research to find alternative solutions to existing problems to deliver a positive outcome for the customer and the company. I manage time teq payroll and rostering to ensure adequate personnel for operations. Moreover, I operate the RMS accommodation system (adjusting tariffs daily to maximise occupancy). I ensure availability of items through efficient stock control processes. Show less

As Assistant Manager, I ensured customer satisfaction leading to customer retention and growth through provision of high quality service. I was responsible for the implementation of key business driver i.e. Gaming, Bars, and food. I creatively conceptualised and executed marketing strategies to increase brand strength and presence. I strictly enforced compliance with safety regulations to ensure a safe work environment for staff when on shift. I also demonstrated a sound understanding of… Show more As Assistant Manager, I ensured customer satisfaction leading to customer retention and growth through provision of high quality service. I was responsible for the implementation of key business driver i.e. Gaming, Bars, and food. I creatively conceptualised and executed marketing strategies to increase brand strength and presence. I strictly enforced compliance with safety regulations to ensure a safe work environment for staff when on shift. I also demonstrated a sound understanding of legislative and compliance regulations and ensured all policies and procedures are implemented accordingly. I effectively identified conflicts and provided resolution in a timely and professional manner. I ensured efficiency of personnel in the carrying out of tasks through effective staff training. Using strong analytical skills, I discovered alternative solutions to existing problems to deliver a positive outcome for the customer and the company. Additionally, I managed various processes including, time teq payroll, cash control and stock control. Show less

In this role, I performed all the general tasks involved with operating a restaurant, such as preparing meals, salads, entrees and dessert. I oversaw kitchen operations, food preparation and coordinated activities of staff. I proactively collaborated in the preparation and cooking of cultural and dietary specific dishes. I also oversaw food supplies in refrigerators and storerooms, cleaned and served food when necessary. Efficiently, I operated kitchen equipment such as mixers, choppers… Show more In this role, I performed all the general tasks involved with operating a restaurant, such as preparing meals, salads, entrees and dessert. I oversaw kitchen operations, food preparation and coordinated activities of staff. I proactively collaborated in the preparation and cooking of cultural and dietary specific dishes. I also oversaw food supplies in refrigerators and storerooms, cleaned and served food when necessary. Efficiently, I operated kitchen equipment such as mixers, choppers, fryers, toasters, steamers, stoves and ovens. To improve my qualifications, I updated trade certifications as required. I regularly provided input in the development and costing of menus. Show less

Commercial Cookery Lll

Education record