Business Compliance Officer for all of ScottishPower’s Customer, Retail and Liberalised businesses

Head of Business Assurance for ScottishPower Retail including Commercial & Revenue Assurance, Sales and Industry Assurance, Quality Assurance and all Retail Business Continuity leadership and management

Responsible for all UK-wide I&C customer onboarding, energy billing and energy settlement; Responsible for all UK-wide retail energy settlements, unbilled debt, energy delivery charge and risk management; I&C metering and data services provision; energy revenue protection, debt advisory and leakage services; metering contract income and cost management; data retrieval; business improvement and efficiency; energy market regulatory management and compliance; customer and debt management; and regulatory compliance as well as UK-wide energy revenue protection services and commercial contract management for over 200 metering contracts worth >£92m pa.Leading 6 direct report senior managers; 231 field and office-based staff across 5 dedicated UK sites; 560 UK-wide outsource contract metering data retrieval staff. Budget responsibility: I&C billing income £1.2bn pa; energy delivery and embedded generation cost, cash and risk management £1.1bn pa for gas and electricity; metering costs £109m pa; commercial metering and data services income £28m pa; staff payroll costs £8.1m pa;

Responsible for all UK-wide I&C customer onboardingResponsible for UK-wide retail energy settlements and risk management; UK energy market and regulatory compliance management and lobbying strategies; UK retail energy purchase vs sales (PVS) imbalance strategies, plans and financial delivery; UK metering cost management; Offshore (India) back office for 104 FTE; commercial contract management for over 80 large value metering contracts.UK Retail leader for all business continuity and disaster recovery strategies and plans for 14 UK sites and 2 offshore (New Delhi, India) sites.Leading 5 direct reports; 77 office-based management, analytical, data processing, business improvement, finance and reporting staff across 3 UK locations; 104 offshore back office resources across 2 sites (New Delhi, India); 45 UK onshore energy recovery external contractors.Budget responsibility: energy delivery and embedded generation cost, cash and risk management £1.3bn pa for gas and electricity; metering operating costs £109m pa; staff payroll costs £4m pa; unbilled debt management £48m pa; PVS imbalance recoveries £28m pa; settlements supplier charges £4.1m pa.Consistently delivering efficiency, e.g. reduced internal headcount by 29%, reduced supplier charges by > £3.7m pa.